Joe Betts

*** ***** *** **

Bellevue WA

ac1h2q@r.postjobfree.com

425-***-****

OBJECTIVE: Pursuing opportunities in IT Operations specifically Service Desk and Help Desk.. CORE TECHNOLOGIES: Windows Based platforms, Mac OS X 10.12, remote desktop client for MAC. Ipad iOS 10 and Iphone iOS 10.3.3. network operations management, Solarwinds, multi-platform integration, Active Directory, SCCM Client, Epic Healthcare, 3rd Party CRM’s, Avaya, Citrix. Peak Systems DELL / CHI Franciscan Health, (March 2017 – June 30th 2017) Technical Lead Coordinating a 700+ end-user systems upgrade statewide based out of Tacoma WA. Pace Staffing (December 2016 - March 2017) Group Health Cooperative /Kaiser Permanente Service Desk SOC. Ensured timely resolution of service request (Access management, AppV updates, Terminations, Epic, Avaya, restart of failed AS400 jobs, printing, monitoring & tracking system outages. Worked third shift during transition from Group Health to Kaiser Permanente.

Peak Systems (July 2014 - currently) Supporting JP Morgan Chase / Philips Medical systems. Specializing with HP and Dell laptops. Desktop staging and imaging, break fix repairs, implementing and supporting printing services. Asset management and decommission of hard drives Morgan Stanley per HP network and desktop operations. Providing remote and on-site support.

z7networks September - October 2013 Supported network and desktop operations. Active directory including third-party applications and VM ware. Virtualization of production servers. American Income Insurance - ALTIG February 2006 - September 2013 Staged and supported call-center desktops. Continued to support and train "waiver premium" department. Authored “policies and procedures”.

Bellevue PC support (currently consulting since 2004) Continue to support desktops, hardware-software and connectivity events. Arlis Arms 200 plus units. Prudential-Macphersons property management Brokers,Camille Bessett Operations, Brainworldz and Meech Houghton systems.. Speedy Autoglass / Autostock (October 2001 – 2003) (2004 – 2006) Call-center. Desktop support - operations support.

Cingular - ATT Wireless (2003 – 2005) Worked and supported customer service “tech desk” and data services.

Boeing DCAC / Best Consulting - October 2000 to January 2001, Systems Analyst, support of mission critical operations Boeing DCAC Problem management. Problem resolution of NOC originated problems. Providing reports for change management for production environment on Microsoft SQL server platforms, BaAn supply chain software.

AT&T Wireless (Inteliant) December 1999 – February 2000. Support Analyst. Providing support for production environment. Monitoring, troubleshooting, resolution and tracking failed events on data servers. Microsoft SQL servers and SUN Solaris hybrid. Applied Precision Issaquah, WA January 1998 – December 1999, IS Operations manager. Developed and coordinated network operations and support. Multi-platform environment, Microsoft NT 4.0, SQL server, Novell 4.11 & 5.0 & Linux Mandrake Soft. Established desktop standards. Baan Company (Kelly Technical services/ Computize) June 1998 – December 1998, Support analyst. Network and desktop support. Supported development team, SQL server “builds”. IT support for regional operations.

Boeing Material Division Division (RHO/Comforce) 1996-1997 Desktop support, migrations & upgrades of servers, operating systems & network infrastructure. EDUCATION: Bothell H.S. 1978, University of Utah 1980-1985 US Airforce 1978-1980 Honorable Discharge.