Test Cases Quality

Paul Mithra

*************@*****.***

Contact # 773-***-****

Objective:

Seeking a challenging Software QA Test Analyst/tester position where my skills can be put to the best use.

Summary:

Over 6+ years of experience in the Information technology field in Quality Assurance as a QA Tester/Analyst

Proficient in Quality Assurance methodologies and strategies with in depth understanding of Software Development Life Cycle (SDLC).

Experience in Web-based and Client/Server applications on Windows platforms.

Highly proficient with Manual Testing and Automated Testing.

Expertise in using Quick Test Professional to automate test cases and track bug reports using bug-tracking tools like Quality Center.

Provided Quality Assurance setup, created test plans, developed test, and ran test to completion for new products and fixes for Web based product and essential to the release and maintenance of product lines.

Worked closely with development to resolve reported defect

Extensively involved in GUI, Functionality, System, Integration, Regression and User Acceptance Testing.

Expertise in designing, review and documentation of system test plans, defining test Procedures and creating test cases on the basis of products releases features, client's requirements and related technical document.

Extensively involved in test designing, test planning, writing test cases, test automation and Test execution of Client Server applications.

Possess solid Interpersonal, Analytical and Logical abilities along with strong Communication and Technical skills.

Ability to complete assignments with little or no supervision, on time with high quality by demonstrating ease in following directions and an excellent Team Player.

Technical Skills:

Testing Tools: HP Mercury Tool (Quality Center, Quick Test Pro, QTP, Load Runner, Quality Center)

Web Technology: J2EE, Java, Servlet, XML, HTML, JavaScript, VB Script, ASP, .Net,

Operating Systems: Windows 95/98/2000/ME/NT/XP, Sun Solaris

Languages: SQL, PL/SQL, Teradata, VB Script

Microsoft Suite: MS Office, MS Project

Professional Experience:

Citigroup

Tampa, FL September 2013 – Present

AML UAT Tester

Citi is today s pre-eminent financial services company and was built to create a highly diversified financial services company that could act as one to deliver solutions to clients throughout the world. With the most diverse array of products and the greatest distribution capacity of any financial firm in the world, our employees manage 200 million customer accounts across six continents in more than 100 countries.

Roles and Responsibilities:

Performed UAT testing with the case processing Tool called Actimize/ Citi CMT/RCM.

Validated and follow through the segmentation logic according to Citi standards and CITI KYC project.

Perform Threshold and Alert system verification with In-house tool and templates.

Validated server data with front end data for discrepancies executing SQL queries for Data extraction.

Assisted with source and end system (Actimize/ Citi CMT/RCM) data flow validation for planned migration.

Tracking daily issues and retests with technology development team.

Prepared Traceability Matrix to map test cases in client migration and requirements gathering

Wrote and executed Test Cases and logged defects in HP Quality Center (QC),

Reported diverse risk management models including risk scoring, risk segmentation, transaction codes, thresholds validation on Actimize system to Stakeholders

Worked closely with BAs and the Development team to ensure quality.

Mentored the Junior QAs on case processing Tool Actimize/ Citi CMT/RCM, functionalities and testing methodologies.

Environment: HP Quality Center, SQL Server, Java, Excel

Publix Supermarket

Lakeland, FL

QA Analyst April 2012 – Oct 2012

Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. It was awarded Fortune 100 best companies to work for in 2012 and for the past 15 consecutive years. It has various departments such as Bakery, Deli, Liquor, Pharmacy, Produce, Meat etc.

Roles and Responsibilities:

Created test data and set up test environment, wrote test cases, executed them and logged Defects in Quality Center

Wrote queries using SQL for database testing for RSM- In-House Application.

Utilized Web Service Studio as a means to invoke and execute web services and their methods. Not only to test functionality but also, to validate results.

Executed queries Teradata in MVS environment.

Triggered /ran scheduled jobs using CA7.

Updated testing status and testing results using SharePoint.

Performed cross browser testing in Internet Explorer, Mozilla Firefox, Google Chrome etc.

Used file comparing utility called beyond compare for comparing and sorting differences between files.

Worked closely with Developers when using Web Service Studios for Unit testing.

Environment: Quality Center, SQL Server, Teradata, SharePoint, Notepad ++, Asp. Net, Web Service Studios, Java, C++, CA7 MVS, Beyond compare. IE, Firefox, Chrome

Healthesystems

Tampa, FL Aug 2011 – Feb 2012

QA Analyst

Healthesystems is a workers comp Insurance Company with Ancillary Benefits management (ABM) and Pharmacy Benefits management (PBM). I worked with ABM products. Performed appropriate QA testing for assigned projects, documented results, and conferred with the software development team on resolving issues and questions that may arise through testing. Adhered to QA process and standards.

Roles and Responsibilities:

Reviewed business requirements for assigned testing projects and made recommendations for changes where appropriate

Worked with QA Supervisor in estimating the testing effort of assigned projects based on the requirements

Developed test cases and test steps from business requirements and documented in Quality Center in accordance with QA standards and processes

Scheduled and facilitated test case reviews with peers, Developers, BA’s, and Stakeholders

Created test data and set up test environment, wrote test cases, executed them and tracked Defects in Quality Center and helped resolving technical issues with developers

Performed cross browser testing in Internet Explorer, Mozilla Firefox, Google Chrome etc.

Interacted with UAT testers and further modified the application based on the user requirements, recommendations

Scheduled and facilitated test results reviews with Stakeholders, BA’s and Developers, and obtain Stakeholder’s sign-off

Performed Production validation where applicable post-deployment

Provided status updates to QA Supervisor and attended Monthly Test case review Meetings

Made recommendations for QA process improvement

Followed documented QA processes and standards

Worked with QA Supervisor to establish performance goals and objectives

Executed SQL queries for database testing and Used Sharepoint to Log monthly release tickets.

Environment: MS office, Windows, Java, J2EE, SQL server 2008, Quality Center, XML Spy 2008, IE, Chrome, Firefox

Captiva Software, Inc.,

Westmont, IL

QA Analyst June 2010 –July 2011

Captiva Software, Inc. is a technology firm working primarily with data warehousing and imaging applications. Applications are both internet and client server based allowing custom scanning processes to extract specific data that is typed or written. The use of these applications allows any organization to scan electronic copies of documents and provide means to store them in a large data warehouse repository which can be accessed from anywhere in the world by government agencies, medical industry, educational industry, etc.

Roles and Responsibilities:

Involved in Manual and Automated Testing of the application.

Involved in Development and Execution of Test Plans, Test Cases & Test Scripts by reviewing the business requirements document, and technical specifications document.

Documented Test cases corresponding to business rules and other operating conditions

Involved in performing User Acceptance Testing (UAT) at the end of the test phases with the requirements collected from the user.

Developed test Cases and Test Scripts in Quality Center.

Conducted Black Box Testing (Functional Testing & Regression Testing) using QTP.

Using QTP to capture, verify and replay user interactions automatically to identify defects.

Created basic scripts from a manual test case, add verification steps to tests, manage objects in the object repository, and customize checkpoints with parameters and Data Table formulas.

Performed data-driven tests by using appropriate test data, parameters, and data structures.

Reported the bugs, Email notifications to the developers using the Quality Center

Editing of automated scripts by inserting logical commands to handle complicated test scenarios.

Maintained detailed test logs and report test results in Mercury Quality Center.

Coded SQL basic and advanced queries for accessing the database for testing purpose.

Analyzed Defect Reports and work closely with Application Developers for resolving the bugs.

As a team member, coordinated the documentation preparation activities and assured the completion of tasks/documentation milestones within the stipulated time frames.

Environment: QTP, Quality Center, Java, J2EE, Java Script, Windows 2000/XP, MS-Office, SQL, .NET

American Country Insurance Company,

Elk Grove Village, IL June 2009 – May 2010

QA Analyst

ACIC uses web application called Commercial Intellisys (CI) from Insurity to process commercial Insurance policies. The process adheres to State and Federal Insurance laws. ACIC is niche Insurer covering public livery Risks.

Role and Responsibilities:

Extensively involved in developing Test cases for Limos, Taxis, Para Transits, Charter Buses, and MGA’s.

Involved in SDLC and implemented Quality Assurance Life cycle (QALC)

Developed various Test cases for commercial auto policies and executed them

Responsible for assembling the application components and executing the jobs necessary to support testing activities

Work closely with the Business Analysts, assisted in identifying and resolving complex technical issues

Used QTP for Regression testing and Performed Data driven testing, designed verification points to validate the data and develop effective Automated QTP Scripts

Used Quality Center as repository for requirement analysis, design test cases.

Created Test Scenarios and planned and executed both positive and negative test scenarios

Performed cross browser testing in Internet Explorer, Mozilla Firefox, Google Chrome etc.

Worked closely with Production Managers, Technical Managers and Business Managers in planning, scheduling, developing, and executing performance tests

Executed scripts against new service packs from Insurity every 2 weeks, made script changes and reported bugs to the development.

Trained ACIC users and technical staff to take over project

Environment: QTP, Quality Center, .Net. ASP, Oracle, SQL and Windows 2000, IE, Firefox, Chrome

SPRINT Corporation,

Schaumburg, IL March 2008 – April 2009

Position: QA Tester

Sprint is the largest wireless company in the U.S and providing good customer service is one of its priorities. My project involved Sprint Wireless web-based application, which could be accessed by any and every customer for their wireless plans. This information will allow them to check their minutes used and outstanding amounts and current balance etc.

Roles and Responsibilities:

Extensively used Quality Center, for test planning, bug tracking and reporting.

Uploaded Business requirements, test scenarios, test cases and defects from MS Excel to Quality Center.

Developed detailed Testing Methodologies, Test Matrices, Test cases and Test scripts.

Worked on Manual Testing and Automation using QTP and Quality Center.

Interacted with developers to resolve for the severity priority bug issues, which would affect income-generating functionality in Production.

Always met the deadline when required to do Regression testing and multi-browser testing.

Work with developers, business and Release managers to discuss ways to fix the defects.

In charge of daily back up of the team’s working files.

Environment: Java, JSP, Servlets, Web services, JavaScript, XML, HTML, Oracle, MQ Series, QTP and Quality Center

Comcast Spotlight,

Addison, IL Jan 2006 – Feb 2008

Tester

Comcast Spotlight works with the clients to create customized end-to-end digital media solutions that reach, engage and connect with customers. Comcast Spotlight customer management site helps the sales associates to better understand their customer needs and provide customer based services using an internal portal website. This is a JSF based solution developed on IBM platform.

Roles and Responsibilities:

Coordinated with development and database team to discuss defects and implementation schedule.

Evaluated and implemented automation tool to run test scripts and defect tracking.

Performed GUI Test, Smoke test, System test, Integration, Regression, User Acceptance Test (UAT) and prepared test data as per the test scenarios.

Logged, tracked and reported progress of various testing on every build as part of the test analysis process in Quality center.

Performed data-driven testing and backend testing (SQL Queries) to test the backend transactions.

Used Quality Center as repository for requirement analysis, design test cases.

Developed and executed test cases and verified actual results with expected results.

Tested the functionality of Physician Information, Worker Fields, Payer Fields and source, skilled care plan, Non–skilled care plan, PDA-Visit Management.

Environment: Quality Center, WinRunner, SQL, VB Script, VB.NET, Oracle 9i, Stored Procedures, HTML/ XML, Internet Information Server 5.0, Windows XP.

Fidelity Investments,

St Petersburg, FL Feb2005-Dec 2005

Tester

Alerts Dashboard Application is used to monitor and control server-to-server alerts. This project used a sophisticated Jwolf MVC framework, custom Fidelity owned framework which is almost similar to Struts, which is deployed in Web sphere Application Server. Oracle Database and Java Object relational mapping is done using Spring/Baits framework. Quartz framework is used to schedule jobs to execute monitoring rules.

Responsibilities:

Developed test plan and scripts to test the GUI interface for Time magazine.

Execution of Manual Test scripts and used Quality Center as repository for requirement analysis, design test cases and track and log the defects.

Developed and executed test cases and verified actual results with expected results.

Coordinated the testing, provided status to manager and business clients and trained new team members.

Customized WinRunner scripts for checking Back end Databases

Extensively worked on handling the application response for Positive and Negative sets of data with Data Driven Testing and enhanced the overall functionality of the application.

Environment: Java, HTML, Java Script, Servlets, JSP, IBM Web Sphere Application Server, Windows NT, Quality Center

***References provided upon Request***

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