Administrative

AMY E. KERN

Ware, MA 413-***-**** ********@*****.***

PROFESSIONAL PROFILE

Over 15 years experience with strong customer service, accounts receivable and general office experience.

EDUCATION

Bachelor of Science in Business Administration 2015 Baypath University, Longmeadow, MA

Associates in Business Administration 2006

Holyoke Community College, Holyoke, MA

EMPLOYMENT

Westfield Bank Ware, MA 2016-2017

Teller

Performed specialized tasks and services for customers.

Received and verified payments from customers.

Recorded all transactions promptly, accurately and in compliance with bank procedures. Westfield News Group Westfield, MA 2007 2016

Assistant Business Manager (2011 – 2016)

Verified and posted monies to customer’s accounts.

Set up new accounts and follow-up service for customers regarding classified advertisements and subscriptions including wording, pricing, placement, expiration, payments, cancellations and corrections.

Researched and resolved billing issues.

Accounts Receivables and Administrative Assistant (2007 – 2011)

Entered orders into computer using industry specific software.

Calculated and verified cost and size of advertisements. Pride Convenience Stores Northampton, MA 2005 2007 Manager/Assistant Manager/Cashier

Trained and supervised up to 10 employees.

Maintained operating records including daily transactions and inventory.

Resolved customer requests, questions and complaints. Ames Distribution Center Westfield, MA 1999 2002

Vendor Coordinator

Verified incoming and outgoing inventory to ensure accuracy.

Coordinated vendor trucks delivering product.

Resolved issues with delivery of product.