Engineer Test Cases

TINA P. DYSON

** ****** **** *****: 603-***-****

Bedford, NH 03110 Email: *********@*******.***

EXPERIENCE:

**/** - ******* ******* ******* Management, Salem, NH

Call Center Representative

•Telephonicall answer inbound calls in a timely manner.

•Handle all inbound non-clinical calls and back up clinical lines.

•Provide callers with appropriate information.

•Document calls and complete call tracking using pc to enter demographic information into database.

•Refer calls needing follow-up appropriately and assist callers with customer service issues.

•Perform a variety of clerical duties.

•Assist clinical staff to maintain service level stadards per policy and procedure.

•Place outbound calls for follow-up and refer clinical calls to RNs.

•Assist RNs with answering overflow calls as per policy.

09/13 – present Manchester School District, Manchester, NH

Paraprofessional/Subsitute Teacher

•Provide writing/reading instructions to individuals or in a group setting.

•Working with students who may be aggressive or disruptive in class.

•Instruct children with math activities individually or in a group setting.

•Perform testing according to the district guidelines.

•Organize weekly instructional lesson plans.

11/01 – 05/05 Fidelity Employer Services Company/Veritude, Merrimack, NH

Quality Assurance Engineer

•Prioritized the work which was assigned through Kintana, collected the required information for that particular fix/enhancement, coordinated with the Business Analysts and Developers in getting the correct specifications.

•Created test plans and test cases as needed for both positive and negative scenarios.

•Organized and performed various testing for Inbound/Outbound Interfaces, Payroll Process, Reports, Vertex Patches, Oracle Patches, eWorkplace, Recruitsoft Hiring Management System, SmartTime, Workbrain, and back-end data validation using SQL.

•Utilized UNIX for performing report and file validation.

•Validated the results as per the specifications by crossing checking through HRMS application and also in the respective tables in the database using the SQL. Passed/Failed the Migration request depending on the results of the testing.

•Checked the logs of the respective runs, when error messages found of the respective process logged the bug with all the details, description of the bug, snapshots etc.

•Involved in the preparation of the test plan, execution of the test cases, Unit, Integration, System, and Regression Testing in the upgrades of the application.

•Participated in meetings which involved the interfaces functionality and helped giving input highlighting the defects involved prior to the new client’s development.

•Organized meetings with Business Analysts and Developers to discuss testing procedures.

07/00 – 11/01 Fidelity Brokerage Technology/Veritude, Merrimack, NH

Quality Assurance Engineer

•Defect prevention and detection methodologies.

•Participate in design requirements and test plan strategies.

•Coordinate all functional testing including dissemination and regression testing, failure analysis, problem tracking, and documentation.

•Interface with development, business analysts, and business users.

•Testing of Client/Server and Web based products on NT system.

•Ensuring developers are meeting coding standards and release management to QA team.

•Proficiency with black box and white box testing.

•Responsible for creating and/or manipulating test data to ensure that positive and negative test cases are executed successfully based on development design criteria.

•Write SQL scripts for Oracle and MS SQL Server databases for back-end data verification.

•Develop, implement and maintain test plans, test cases, and test scripts to ensure user-level and back-end quality.

•Analysis of Web functionality for quality risks.

•Administrator - defect tracking system (Rational ClearQuest) for product development team.

•Responsible for the design, development, and execution of test plans during Systems Integration Testing (SIT).

•Create and maintain QA tasks utilizing MS Project.

•Define SQA process and contribute to the overall software development life cycle.

•Ensure the committed testing is performed, and results are reported and problems are tracked appropriately.

•Execute test cases on Solaris/Unix platforms for back-end Oracle tables, using SQL*PLUS or Embarcadero Rapid SQL client tool, linked by ODBC.

•Develop test plans for Unix-based and NT-based products.

•Utilize Informatica Server Manager client tool to execute mapped sessions that extract, transform, and load data from complex sources to target database.

•Assist Business Partners with User Acceptance Testing (UAT).

•Ensure fail-over testing performed according to specification.

•Track and communicate performance and benchmark testing.

•System load testing for evaluation of QA environment.

•Development and implementation of end-to-end software quality and software testing processes for Unix/Oracle DBMS based systems.

•Execution of test cases using Anonymous SQL Block triggering Package Bodies.

•Responsible for recommendations during Change Control with development team to ensure proper migration of up-to-date code into SIT environment.

•Resolve programming issues by debugging PL/SQL code and analyzing session logs created by Informatica.

•Validate metric calculations based on business requirements.

•Perform GUI functionality and data verification testing via web server.

•Utilization of File Transfer Protocol (FTP) for file transfer to NT server.

•Documentation and implementation of unit, module, integration, regression, system/acceptance, load and performance testing.

•Design and execute test cases for Reporting subsystem of application using Brio.

01/00 – 06/00 BROWN & COMPANY SECURITIES CORP., Boston, Massachusetts

Enterprise QA Test Engineer

•Development of defect tracking prevention and detection methodologies.

•Identify and manage test requirements and resources for projects such as day-today and quarterly releases from vendor software and Decimalization of Market Data Systems.

•Coordinate all functional testing, failure analysis, problem tracking, and documentation.

•Responsible for creating test plans and test scripts, matrices and test summaries for testing environments.

•Interface with development, project office, business analysts, and business users.

•Development of methodology definition and process improvement initiatives while coordinating with engineering, development, QA, and technical support staff.

•Management of junior QA testers’ methodology and techniques. Development of methodology definition and process improvement initiatives.

•Perform system testing: acceptance, functional, negative, regression, and performance on a variety of assigned client server and web-based applications.

•Ensuring developers are meeting coding standards and release management to QA team.

•Perform black box and white box SQA testing.

•Writing of SQL queries to perform data verification.

•Comprehensive development of bug descriptions and methodically reproducing scenarios.

12/96 – 10/99 SUNGARD BROKERAGE SYSTEMS, Bedford, Massachusetts

11/97 – 10/99 Systems Analyst II

•Design functional specifications and QA test scripts for new releases.

•Research and analyze reported malfunctions and maintenance requirements.

•Responsible for project deadlines for enhancements on core programs.

•Y2K testing of all dividend, IRA, and corporate action programs.

•Ability to read COBOL and assist programmers with necessary changes.

•Document and analyze software bugs within various programs.

•Develop proficiencies with Phase3 software, ACATS, Reorganization, Stock Record, Tandem, enforms, confirms, SQL, and basic COBOL.

•Recommend changes and perform software problem resolution utilizing Tandem mainframe system.

•Research and analyze business system problems and identify program failures.

•Conduct testing and regression testing to revised or enhanced dividend, stock, order entry, IRA, and corporate action programs.

•Analyze if problems exist with corporate client’s accounts from files received by DTC regarding dividend headers and corporate action information.

•Coordinate with internal account managers and external clients on solutions to enhance Phase3 programs to better serve their business needs.

12/96 – 10/97 Help Desk Specialist

•Support clients with daily technical and application inquiries.

•Resolve terminal, server and printer problems via Tandem.

•Identify nature of problem and assist business analysts in gathering necessary research material.

•Train new employees on using Tandem for troubleshooting daily malfunctions.

EDUCATION:

09/91 – 12/95 University of Texas, Arlington, Texas

Bachelor of Science in Business Administration

09/88 – 05/91 Tarrant County Junior College, Fort Worth, Texas

Associate in Applied Science with concentration in Accounting

TECHNICAL OS: Windows 95/98/2000/NT/XP, Tandem, UNIX, MS SQL Server, Windows

SKILLS: Applications: Oracle 8i 8.1.7, Oracle 11i HRMS, MS SQL 6.5, SQL, Rational ClearQuest, SQL Navigator 4, SQL*PLUS, Lotus Notes, Brio 6.2.1.27, Brio 6.2.2.53, Embarcadero Rapid SQL 5.7, SQL Navigator, Informatica Powermart Client 5.1, Informatica Powermart Client 4.7.2, Clearcase 3.2.1, GUI test via web server, MS Project, Access, Excel, Word, IE 5.5, PowerPoint, Tandem Mainframe, UNIX, COBOL.

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