Customer Service Support, IT Help Desk, Cisco Networking
Resume:
OBJECTIVE
Seeking professional experience in the IT field in order to progress my goals of becoming a Cisco Networking Administrator.
NETWORKING SKILL SET
TCP/IP suite
IPv4 and IPv6 (VLSM) addressing
CISCO command line interface (CLI)
Advanced Routing Protocols (OSPF,
EIGRP, BGP, RIP)
Advanced Switching Protocols (STP,
RSTP, PVST, EtherChannel)
Implementation of DHCP, DNS, NAT
VLAN Implementation and
Troubleshooting using Switches and
Router on a Stick
VOIP and QOS
Configure and Troubleshoot Wireless
Routers, Switches, and Clients
Access List Configuration and
Troubleshooting
Encryption and Authentication
Technologies
Network Documentation
Serial Connections
VPN Configuration and Tunneling
Network Monitoring using syslog,
SNMP, Nmap, and NetFlow
Frame-Relay Configuration
CLIENT SKILL SET
Window XP, Vista, 7, 8, 10 and Server 2012
Printer and Scanner Configuration and Troubleshooting Smart Phone and Tablet Support for Apple and Android Devices Microsoft Office Tools including Word, Excel, Visio, Powerpoint, Access, and Project Network File Shares
Remote Support
Image Backup and Disaster Recovery
Ability to explain technical concepts to a non-IT / business person Hardware and Software upgrades
Strong Customer Service Skills
EDUCATION
CISCO Networking Academy
St. Johns River State College 2017
Jacksonville, FL, United States
Graduate of Levels 1-4
Levels 1,3, and 4 with Merit
Associate of Science: Computer Network Engineering Technology St Johns River State College 2017
Jacksonville, FL, United States
College Credit Certificates:
Network Security
CISCO Network Infrastructure
Network Enterprise Administration
Honors Society Member
R .
Trevor
Robbins
********@*****.***
12301 Kernan Forest
Boulevard Apt 1402
Jacksonville, FL, 32225
High School Diploma: Advanced College Preparatory School St Joseph Catholic Accedemy 2008
St Augustine, FL, United States
EXPERIENCE
IT Support
St Augustine, FL
Baker Environmental/ May 2016 to Aug 2016
Providing Compatibility Support for Legacy Programs Desktop Client Support
Disaster Recovery
Backing up Important Information
User Training
Upgrading Windows
IT support
Jacksonville, FL
Elacora/ Apr 2015 to Sep 2016
Providing Client Desktop Support
Trained sales team to use software
Maintaining Customer Databases
Providing Sales Simplicity Support
Implementing Network File Shares
SOHO Configuration, Installation, and Troubleshooting Debt Collector
Jacksonville, FL
Diversified Consultants Incorporated/ Jan 2014 to Mar 2014 Collecting Debts from Debtors on VOIP
Updating and Maintaining Databases
Managing a high call volume
Corporate business Environment
Understanding Terms and Conditions for Cellular and Cable Providers Performing Credit Checks
REFERENCES
Available Upon Request
Contact this candidate