Customer Service Representative

Tiwanda Cecil

Kenosha, Wisconsin ***** ● 224-***-**** ● ********@*****.***

Customer Service Representative

EDUCATION & TRAINING

Certificate - Medical Billing and Coding

September 2011

HERZING UNIVERSITY

Kenosha

SUMMARY OF QUALIFICATIONS

Time Management and ability to prioritize work

Judgment and Decision Making

Active Listening when speaking with customers

Training new employees

Negotiation

Coordination

Complex Problem Solving and ability to work under pressure

Troubleshooting

Quick learner

Basic math skills

Basic knowledge of Microsoft Word, and Excel

Experience with Lotus Notes

PROFESSIONAL EXPERIENCE

Call Center Representative

May 2008 - September 2015

MEDICAL SPECIALTIES DISTRIBUTORS

Gurnee, IL

Explained products or services and prices, and answer questions from customers

Obtained customer information such as name, address, and payment method, and enter orders into computers

Answered telephone calls from potential customers who have been solicited through advertisements

Maintained records of contacts, accounts, and orders

Call Center Representative

October 1999 - July 2006

MOORE WALLACE

Libertyville IL

Explained products or services and prices, and answer questions from customers

Obtained customer information such as name, address, and payment method, and enter orders into computers

Recorded names, addresses, purchases, and reactions of prospects contacted

Maintained records of contacts, accounts, and orders

Order Processor

October 1995 - October 1999

RUST-OLEUM CORP

Vernon Hills, IL

Answered customers' questions about products, prices, availability, product uses, and credit terms

Entered data and verified customer’s order information

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