JACQUELINE D. ANTHONY

**** ********* *****

Union City, GA 30291

678-***-****

EDUCATION:

Truett-McConnell College

August, 1998 to May, 2002

Brenau University

August, 2002 to July, 2005

WORK EXPERIENCE:

October, 2014 to March 2015

Customer Care Representative

Alorica

Jacksonville, NC

Provide customer service and relationship management for card members. Educate customers on products and services to enhance perceived value of loyalty program and customize resolutions to customer inquiries.

December, 2013 to August, 2014

Customer Service and Problem Resolution Representative

Convergys

Jacksonville, NC

Provided customer service and technical support to inbound callers; resolved routine technical problems with products or services. Verified customer information and updated customer file. Effectively used provided tools to meet customer requirements through first contact resolution.

November, 2008 to September, 2011

Office Manager and Legal Assistant

Law Office of M.V. Booker

Washington, GA

Provided legal assistance to this solo practitioner and managed this law office. Provided case management from initial filing to final order. Conducted case law research. Managed document preparation, service and filings. Maintained court docket and provided client management and support. Supervised two (2) clerical office staff. Maintained time and attendance records and conducted annual evaluations. Managed payroll records, petty cash, and client accounts receivable.

June, 2007 to October, 2008

Customer Service Representative

Levolor Kirsch

Athens, GA

Provided professional, superior quality telephone service and support to customers seeking product information, order placement, and order research and tracking. Provided customers with timely and knowledgeable responses to their issues and/or product complaints.

May, 2005 to September, 2006

Retail Store Manager

Lane Bryant Stores

Woodstock, GA

Managed the day-to-day operations of this women’s specialty retail clothing store, generating $1.1 million in annual sales. Provided superior customer service, ensuring repeat sales. Met and increased all sales goals and maintained loss prevention goals. Conducted store recruitment and provided supervision, training and staff development for 15 employees. Also served as a district team leader, successfully completing all extra duties as assigned.

February, 2003 to April, 2005

Legal Secretary

Law Office of M.V. Booker

Washington, GA

Prepared legal documents from attorney notes and dictation, made copies, collated, and prepared documents for service and/or filing. Answered phones and made client appointments. Carried out courier filings with the clerks of court.

August, 2000 to February, 2003

Paraprofessional Accountant

Advantage Behavioral Health

Athens, GA

Billed mental health and addictive behavior services to Medicare, Medicaid, and private insurance providers. Posted accounts receivables. Verified insurance coverages. Billed patients for non-covered services. Increased patient collections by 40% and decreased patient write-offs by 70% within a one year period.

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