Customer Service, Sales, Build Relationships, Merchandise
Resume:
Janice Pestun
Calgary, Alberta T2X 3N6
Cellular: 403-***-****
E-mail: *******@*****.***
Professional
Experience
Oct 2015 – June 2017 NATURAL BALALNCE PET FOODS, INC Calgary
Territory Sales Manager – (Calgary Based-Home Office)
Territory – Manitoba, Saskatchewan, Alberta
Successfully build and maintain retailer relationships
Prepare/adhere/adjust Route Cycle
Prepare Trackers to follow new placement of product
Maintain monthly budget: Assess opportunities and partner with accounts
Direct in-store sale: Set up monthly specials/deals
Set up End Caps with in-store specials: Goal is maintain a yearly end cap
Provide Sales Figures quarterly to top 25 accounts
Organize and implement In-Store and Regional Trainings
Taskforce Leader for Team of 6 for organizing projects, monthly meetings and special reports.
Develop and execute training presentations
Maintain proper shelf space for all products.
Attend/Support Retailer/Distributor Events
Feb 2000 – August 2012 BROTHER INTERNATIONAL (Canada) Montreal, QUE
(Head Office)
Regional Trainer – (Calgary Based-Home Office)
Territory – Manitoba, Saskatchewan, Alberta and British Columbia
Organize and implement In-Store Trainings, Regional Trainings and District Manager Trainings for Staples, Best Buy and Future Shop on Fax, Printers, Multifunction Machines and Labelers.
Direct in-store sales.
Team lead for Team of 5 for organizing projects, monthly meetings and special reports.
Develop presentations
Attend Customer Catalogue Launches.
Participate in Staples Yearly Symposium Training.
Merchandising and in-store demos.
Set own territory plan and goals.
Maintain proper shelf space for all products.
Provide total customer support for end users.
Jan 1986 –Oct 1999 AMERICAN EXPRESS CANADA INC Markham, ON
(Head Office)
Sales Representative, Establishment Services(Calgary Based-Home Office) (2 years)
Sales Territory – Alberta
Develop new accounts and expand customer base to accept AMEX
Train and educate Retail Stores/Restaurants/Hotels on using AMEX
Maintain business relationships
Provide customer support
CSR, Establishment Services (Calgary Head Office) ( 2 years)
Inside sales services to new AMEX customers. For example: explanation of terms and conditions, benefits of accepting American Express, and procedures.
Maintain approximately 5,000 Merchants includes processing and updating banking information, follow up on merchant payment concerns, scheduling seminars and special training, distribution of emergency supplies and equipment.
Accounting Clerk, Travel Services (Calgary, AB) (3 Years)
Supervisor of the Financial Services Department and oversee a staff of three.
Ordering and auditing of Travelers Cheques, and bank deposits
Accounts Payables and weekly sales figures
Financial Services Representative (Winnipeg and Calgary) (7 years)
Provide customer service to travel clients and card members by processing payments, cheque cashing, worldwide money transfers, selling travelers cheques.
Responsible for daily cash balancing and banking.
Aug 1980–Nov 1985 GWL Assurance Company Winnipeg, MB
Junior Stationery Buyer
Responsible for purchasing stationery for the warehouse.
Provide clerical support to Stationery Buyer.
Secretary/Receptionist
Process furniture orders.
Administrative duties.
Coding Clerk
Coding of Life Insurance Forms
Part-time Employment
Sept 1987 – 2001 ScotiaBank Saddledome Calgary, AB
Waitress/Floor Supervisor (Part-Time)
Dinner service during Hockey Games, Concerts and Special Events
Supervise and train new staff
Balancing monies at the end of the shift and entering on data sheets
Catering functions
June 1990 – Present Top Flight Hostess Service (Spruce Meadows) Calgary, AB
Sky Box Host / Bartender / Supervisor (Part-Time)
Responsible for 3 major equestrian events per year
Organize & coordinate staff, inventory control and customer service
Nov 2011 – 2014 Great Events Catering Calgary, AB
Bartending
Bartender
Education
Kildonan East Regional Secondary School Winnipeg, MB
Graduated with Business Education Degree
Education Courses
Train the Trainer Course – Brother International
ProServe
Food Certificate Program
Sales Course – Mount Royal College
Effective Salesmanship, SAIT – Introductory course in Sales
Alcohol Awareness, Calgary Exhibition and Stampede Board
Telephone Etiquette, American Express Canada Inc.
Level 1 PowerPoint
Level 1 Excel
Alberta Health – Food Handling
Volunteer
Calgary Exhibition & Stampede Calgary, AB
2000 - 2012 Western Showcase - Kitchen Theatre – Chair Person
2012 - 2013 Western Showcase – Facilities Coordinator
2015 - present Reception Committee
1988 – 1993 American Express Social Club Calgary, AB
Volunteer – 1992 President
1990 – 1993 Share Our Strength’s Taste of the Nation Calgary, AB
Volunteer
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