Customer Service High School

Objective

I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers become successful.

Experience

US ARMY 2011-2013

Selected food samples using statistical sampling methods, made sensory evaluations, determined and recorded temperatures of products in food storage areas

Evaluated packaging, packing and marking requirements in accordance with DoD standards and contractual documents

Classified defects, determined quality of products, advised supervisor and prepared subsistence inspection reports

Identified unsanitary conditions in food storage facilities and commissary stores

NCO CUSTOMER SERVICE 2008-2009

Answered customer telephone calls regarding existing accounts.

Upgraded services and offered additional services and options

Consulted with customers to evaluate needs and offer best options

Respond to questions and concerns about service, escalate calls appropriately

Consistently improve customer satisfaction through expert resolution of conflicts and concerns

Education

BRYANT & STRATTON COLLEGE 2015-2017

Hampton, Virginia. Associate’s Degree of Human and Social Services.

Graduating in May 2018

SMITHFIELD HIGH SCHOOL 2003-2007

Advanced Studies Diploma

Skills

Time Management

Proficient with MS Word, Excel and PowerPoint

Conflict Resolution

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