Data Entry Customer Service
Resume:
Sharonda Pogue
Memphis, Tn 38141
********@*****.***
Vaco staffing service (ATC Trucking) - M emphis, TN February 2017 – Present Transportation Coordinator
● Oversee the time delivery of goods
● Answer incoming calls
● Schedule appointments
● Maintain delivery schedules
● Audit load information
● Complete customer/carrier/supplier requests
● Tracking and tracing
● Data Entry of Import and Export container shipments C.H. Robinson - M emphis, TN November 2015 – February 2017 Operations Rep
● Customer/Carrier/Supplier follow-up
● Answer incoming calls
● Schedule appointments
● Provide shipment information
● Audit load information
● Complete customer/carrier/supplier requests
● Tracking and tracing
● Data Entry
ECapital - Memphis, TNApril 2013 to O ct 2014
Validation Specialist
● Receive invoices, rate sheets and bills of lading to process for payment
● Audit paperwork to detect fraudulent information
● Validate any missing or questionable information on paperwork with specified debtors
● Enter information from source documents into database
● Perform heavy data entry
Bluescope Buildings – Memphis, TN February 2010 to April 2013 Technical Customer Service Rep
● Started as a contract employee through Aerotek, was hired as a permanent employee after 6 months
● Entered orders into order entry system for steel frames and all necessary parts and pieces used in the construction of Varco Pruden’s metal buildings
● Typed quotes for building frame systems into spreadsheet and submitted to vendors for purchasing
● Maintained project files and kept all documents organized and up to date
● Performed quality audits on orders to ensure that all appropriate parts and items were included with order, notified appropriate project manager of any line items to ensure that order was complete
● Answered switchboard and routed calls accordingly when department was short staffed
● Attended all training and update meetings in order to stay abreast of all industry and company trends, news, and pertinent information
Schering-Plough (Merck) – Memphis, TN June 2010 – November 2010 Data Entry Clerk ( Contract Assignment)
● Hired as a temporary employee through Aerotek to work a 5 month contract assignment
● Monitored post-marketing adverse events and safety literature for all Merck US OTC products
● Performed heavy data entry of information from healthcare/medical assessment regarding adverse events
● Reviewed and reported post-marketing pharmacovigilance data and compliance with FDA post-marketing safety surveillance regulations and associated corporate policies. Data Entry Clerk
Milwaukee Electric Tool - M emphis, TN October 2009 – October 2010 Customer Service Rep
● Entered customer orders for tools into JDEdwards database
● Called customer with any questions about orders, (i .e. c larified missing information, i llegible quantities)
● Entered approximately 125 orders per day
● Received orders from vendors via email, fax and phone for Milwaukee tools and parts
● Processed mail-in rebates
Concentra Laboratories - M emphis, TN October 2007 - October 2009 Specimen Processor
● Met or exceeded daily production and quality standards, always achieved 100% quality score
● Processed human specimens (urine, blood, fecal, saliva), was responsible for processing 1500-2000 specimens per shift
● Received the samples in, entered specimen information into the database, signed in all specimens, sorted specimens and routed them to the appropriate person for aliquoting.
● Performed heavy alphanumeric data entry
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