Information Technology Help Desk
Resume:
MIGUEL A. TORRES RODRIGUEZ
Bradenton, FL 34208
CEL. 939-***-****
Professional Objective:
Apply my skills as an IT Technology Specialist in a professional environment and share my knowledge by means of workshops to help others gain more experience in this field.
Work Experiences:
June 29, 2017
Shift Lead
Walgreens Store
6003 14TH ST W. Bradenton, FL 34207
Responsibilities
Assists with and coaches other team members
Work with warehouse and vendor ordering process
Received, including opening the backdoor for vendor deliveries.
Responsible and accountable for registering all related sales
on assigned cash register, including records of scanning errors,
Price verifications, items not on file, price modifications, and voids.
Assists manager or assistant store manager
August 1996 – June 2017
IT Technology Information Systems Administrator
University of Puerto Rico at Humacao
Humacao Puerto Rico 00792
Responsibilities:
Server and network administrator
Manage Computer Laboratory
Supervise network programs and provide help desk support
Conduct network & mainframe maintenance
Install fiber optic communications networks
Acquisitions Officer; draft purchase and funding proposals
Prepare periodic services rendered and progress reports
1995 – 1996
Computer Center Operator
Ryder Memorial Hospital
Humacao, Puerto Rico 00792
Responsibilities:
Provide help desk support
Conduct network & mainframe maintenance
Prepared medical plans & patient data entry
Install fiber optic communications networks
Prepare periodic services rendered and progress reports
1994 – 1995
Computer Programmer
Humacao Community College
Humacao Puerto Rico 00792
Responsibilities:
Provide help desk support
Systems Programmer
Conduct network & mainframe maintenance
Provide systems and program training for first time users
Server and network administrator
Prepare periodic progress reports; monthly and annual
September 2015 – August 2015
Professor of Computer Courses
CEM College at Humacao
Humacao Puerto Rico 00792
Responsibilities:
Teach first time users how to utilize contemporary professional programs
Hardware instruction
Web navigation and search engine instruction
Document integration and spreadsheet preparation
Student evaluation
Prepare evaluation and progress reports
Education:
2005
Master Degree in Systems & Information Technology
Turabo University – Gurabo, P.R.
Gurabo Puerto Rico 00778
2002
Bachelor’s Degree in Systems & Information Technology
Turabo University – Gurabo, P.R.
Gurabo Puerto Rico 00778
Training:
SQL personal certified Windows 95, 2154 Implementing and Administering MS Windows 2000 Directory Services, Computer Repairing, Harvard Graphics, Freelance Graphics, Windows 98, Windows 8 and other.
References available upon request.
Contact this candidate