Customer Service Data Entry

Reginald T. Jackson **** w. ***th street apt **** Leawood

KS 66209

*******@*****.***

Cell: 816-***-****

Career Snapshot

Twelve years of commended performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

Awards

Top Performance awards

Quarterly High performance award

Seven Times Star Performance awards

Quarterly bonuses

Computer Skills

Word, Excel, PowerPoint, Outlook, AS-400, Rumba Salesforce, Go to Assist. I.O.S. Windows based software, Mac, supported browsers, internet explorer,chrome, firefox, safari, opera, virtual private network/ wireless and blue tooth proficient

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include…

Call Centers Online Support Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Professional Experience

Black Knight MLS Solutions – Overland Park KS.

Systems Support Consultant May 2012 to Present

Handling calls, providing technical

support, and troubleshooting to Real

Estate Agents and Brokers who utilize

a Internet-Multi listing service aka Paragon.

Multiple software systems, Remote assistance provided, oracle applications used, data entry, inbound and outbound call support and email response provided. Strong interpersonal skills and the ability to work well in a team. Demonstrated ability to understand and apply department standard operating policies and procedures and industry specific regulations and laws, and to follow strictly such procedures in a highly controlled environment with high productivity and quality guidelines. Strong organizational skills and ability to multi-task and prioritize work/deadlines.

CITIGROUP - Kansas City, MO

Handling high call volume, working with card members, data entry, typing, problem solving, maintaining company required stats at the centers average or above Strong organizational skills and ability to multi-task and prioritize work/deadlines. provided mentorship and support for new hire representatives Demonstrated ability to understand and apply department standard operating policies and procedures and industry specific regulations and laws, and to follow strictly such procedures in a highly controlled environment with high productivity and quality guidelines

Customer service Specialist, 2005 to 2012

American Express – Ft. Lauderdale, FL

Worked in platinum division, handled top

tier card members accounts Phone and internet service request. Demonstrated ability to understand and apply department standard operating policies and procedures and industry specific regulations and laws, and to follow strictly such procedures in a highly controlled environment with high productivity and quality guidelines.

Customer Service Specialist, 1999 to 2002

Education

University of Missouri

1988-1989

Studied social psychology

References available upon request

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