Customer Service Support
Resume:
BRIDGET BEASLEY BAUMAN
Erlanger, KY 41018
SUMMARY
A motivated team player with administrative, communication, and problem solving experience looking for a challenging opportunity in which I can utilize these skills. Strong work ethic with the ability to exhibit positive and productive relationships with both staff and clients. ABILITIES
● 15years of customer service, with experience in email, inbound calls, Representative support, and collections.
● Proficient in Windows, VBLite, Kana, Filltek, and a variety of self-designed employer programs.
● Extremely productive in a high volume, high stress environment.
● Supervisory experience, including training, motivating, and assessing. EMPLOYMENT HISTORY
University of Cincinnati-Central Clinic, Cincinnati, Ohio 45221 11/2016-Present Support
● Open new charts manually, and in HER
● Check-in clients, answer phones, forward messages
● Pull requested charts for doctors
● Perform filing and scanning, and closed record room duties Chuy's Tex-Mex Restaurant, Florence,KY 41042 8/2014-Present Server
● TIPS trained and certified
● MICROS trained
CMHA Housing Choice Voucher Program, C incinnati, OH 45214 10/2006-9/2014 Housing Specialist
● Interviewing and processing residents to verify income and determine eligibility
● Calculating and adjusting monthly rent and utility payments
● Managing a caseload of approximately 700 clients
● Investigating fraud and processing terminations
● Scheduling inspections and responding to tenant complaints
● Processing reported tenant changes in the system EDUCATION
Northern Kentucky University, BA in Writing, minor in Communications. New Horizons Learning Center, Excel training, certification.
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