System Engineer

SURENDERAKUMAR Email: ****.****@*****.***

Mobile: +91-897*******

System Engineer (L2)

Systems Troubleshooting ~ End User Supporting ~ Excellent Communication ~ Quick Assessment of Taking Decisions

A dynamic professional with 4.5 years of rich experience in system troubleshooting in corporate Industries.

Strategic planning and quick decision making.

Persuasive communicator was able to communicate with the user boldly makes them understand.

Able to work in a team and also to lead the team with an executive leadership

Willing to take the tasks and complete it up to my benchmark.

Strong knowledge in IT Compliance team and DLP environment.

Proficiency of taking a task and completing it on time with the maximum accuracy and involvement.

Experienced in Handling Individual lab (Flight Management System and Application Integration Testbed) in Honeywell Lab.

Professional Experience

Organization : Adecco India Pvt.Ltd.

Project : NTT DATA Services

Client : Honeywell Technology Solutions lab Pvt.Ltd.

History of Employment

SYSTEM ENGINEER Feb 2013 – Till date

Attending Service desk calls and providing resolution for the tickets logged by the users.

As per company policies will instructed end user to follow the process.

End user Data validation for compliance check to using in DLP tool.

Troubleshooting and monitoring Workstation, server activities.

First level troubleshooting and supporting Network issues.

Troubleshooting and manipulating Anti-Virus updates depends on the complaints report from the server.

Responsible for providing resolution via Calls, Remote session, Mail and Chat (LYNC).

Providing solution for tickets logged in ticketing tool within the SLA.

Escalating the issues to next level if required for providing a resolution.

Worked on Microsoft windows XP, 7, 8.1,10 platform.

Mail client’s configuration & troubleshooting in MS Outlook 2003, 2007 & 2010, 2013.

Configuration & Support to the printer.

Managing the license for the software as per the user business requirement.

Knowledge in trouble shooting with Laptop, Desktop and workstation hardware’s.

Expertise in BMC Remedy 8.1 portal and JIRA request, resolving the service incident as per SLA denied.

Experienced in Coordinating with Multi Vendors as per Business Requirements.

Achievements:

Has been certified as “STAR OF THE MONTH” for my outstanding performance & contribution for the month of September 2015 – October 2015 (Consecutively).

Roles and Responsibility

Installing and Configuring Esxi 5.1, 5.5 and 6 servers.

Installing and Configuring VMware vSphere Client and VMware Vcenter Server.

Creating Virtual Machine, deploying templates, cloning VMs and managing Snapshots.

Creating Training and Testing VM for LAB Environment as per user requirements.

Responding IT Compliance Team mails and every week Wednesday server compliance report need to send to L3 team Focal.

Software validation (Freeware, Open source & evaluation) category for vulnerability security risk checking in India, China and Bruno location.

Responsible to provide solutions to the help desk calls registered with in the SLA.

Monitoring and troubleshooting client desktops and laptops.

Preparing report for the security virus incident machines.

Installing OS and maintaining updated for the servers.

Compliance check for secondary LAN port requests and static IP address based on mail request.

Handling Installations of New systems & software’s and ensure smooth operations to the user.

Responsible for Installation and managing the computer peripherals within the campus.

Managing the controls and permission to the end users as per the management instructions.

Handling Internet / Wi-Fi access points and networks within the campus’s.

24X7 on call visits & support to the end users.

Monitoring Anti-Virus and its update.

Installation & troubleshooting of Internet explorer (IE7/IE8/IE10/IE11).

Education Summary

B.E (CSE) -64 % from JKKN College of Engineering & Technology, Anna University 2012.

Diploma (E.C.E) –77% from Sri Ragavendra Polytechnic College in B.Komarapalayam 2009.

SSLC –43% from Government Boys Higher Secondary School in Bhavani- 2006.

Languages known

1.English - Speak, Read and Write.

2.Tamil - Speak, Read and Write.

3.Kannada - Speak.

Personal Details

Father Name : Siva Shanmugam S

Mother Name : Nagarathanam S

Gender : Male

Date of Birth : 10-Jan-1990

Nationality : INDIAN

Address : S.Siva Shanmugam,

2/7, JMS Street (Near Head post office),

B. Komarapalayam- 638183

Alternate Contact No : +91-989*******

References:

Mr. Bagavath Singh

Ops.Manager, NTT DATA Services Bangalore,

Mobile: +91-990*******

Date:

Place:

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