MARCENT T. TALISAY

Blk.* Lot ** area * sammar st. Luzon Ave. Old Balara Quezon City

ac1gk3@r.postjobfree.com

Cellphone Number: 090********

Job Objectives:

To join in a company where I can grow professionally and personally. I seek challenging opportunities where I can fully use my skills for the success of the organization and to succeed in a stimulating and challenging environment that will provide me with advancement opportunity. I want to excel in this field with hard work, perseverance and dedication wherein to use my experience and education to help the company meet and surpass its goals.

Work Experience:

Collective Solution International

NISCOM IT Bldg. #41 Brgy. Holy Spirit,

Commonwealth Avenue,

Quezon City, 1127

(Outbound cell calling) January 2015 to March 27, 2017

Effectively manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Diora Bangkok Spa

Sukhumvit Soi 22 Bangkok, Thailand

(Spa Supervisor)November 2013 to December 22, 2014

Relay maintenance and housekeeping requests to proper staff members.

Answer phone calls

Assist in Retail and Spa Inventory

Maintain a clean and neat business like appearance at all times using a high standard of personal hygiene.

Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system.

Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.

Answer a variety of questions from guests, and handle routine problems.

Carry out supervisory responsibilities in accordance with policies and procedures.

Responsibilities may include training employees, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Book Spa appointments and services

Handle emergencies that arise when on duty alone, notifying appropriate personnel.

Perform other related clerical tasks.

Assist in general maintenance of the spa desk and reception area.

Provide superior service to our customers (internal and external) at all times. Follow The Resort’s etiquette guidelines.

Perform other duties as assigned.

Allied Master Trading

Next Love FAB Boutique, Cubao Alimall, Quezon City Philippines

(Sales Staff)October 25, 2012 to November 01, 2013

Greeting customers who enter the shop.

Be involved in stock control and management.

Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments.

Stocking shelves with merchandise. Answering queries from customers.

Reporting discrepancies and problems to the supervisor.

Giving advice and guidance on product selection to customers.

Balancing cash registers with receipts.

Dealing with customer refunds.

Educational Attainment:

Tertiary

2008 to 2010 Bachelor of Science in Computer Science

University of Manila Philippines

Secondary

2003 to 2008 Culiat High School Quezon City Philippines

Elementary

1996 to 2003 Culiat Elementary School Quezon City Philippines

Age: 28 years old

Sex: Female

Marital Status: Married

Height: 155 cm.

Weight: 50 kg.

Nationality: Filipino

Religion: Roman Catholic

Character References

Ms. Jeremie Tiamzon

Team Manager

COLLECTIVE SOLUTION INTERNATIONAL

+639*********

Ms. Kristine Fajardo

Subject Matter Expert

COLLECTIVE SOLUTION INTERNATIONAL

+639********

MARCENT T. TALISAY

APPLICANT

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