Team Leader, Content Moderator, Email Support Rep, Cust Service Rep
Resume:
Meibenlee Reyes
Team Leader
*********.*****@*****.***
Imus, Cavite
A hardworking and self-motivated team lead with proven and tested skills in running an effective team. Have five years of experience in social media campaigns which involves content moderation and email support. Almost two years of experience in customer service for a telecommunications account. Has good knowledge with Google Drive services (Docs, Sheets, Slides). An independent career woman who is always willing to work and learn in an environment that will help enhance her skills. WORK EXPERIENCE
10/2010 – 04/2012
Customer Service Representative
Teleperformance Philippines
CSR for AT&T Collections
Handled payment and payment arrangements for
customers, bill disputes and plan inquiries.
Managed account service statuses.
Balanced Scorecard agent- April 2011, July 2011,
November 2011
Contact: Jessie Panerio – 091********
06/2012 – 09/2013
Content Moderator
TaskUs Inc.
Content Moderator for Whisper App
Maintained a safe community for the app users by
allowing appropriate contents and removing or
escalating inappropriate/disturbing contents.
Helped with task assignment among the team.
Aspiring team lead - March-September 2013, managed team's tasks and helped with new hire training
Contact: Desiree Mhay Omiles – 091********
09/2013 – Present
Team Leader
TaskUs Inc.
Team Lead for Whisper App and Flipagram App
Manages a team of 10-20 moderators.
Handles escalations from app users, runs coaching
sessions, does quality audits, generates production reports, prepares/presents monthly or quarterly
business reviews.
Art of Coaching (GROW model) certified coach
Contact: Jasper Joy Darvin – 093********
EDUCATION
06/2007 – 04/2010
BSBA - Financial and Management
Accounting
Technological Institute of the Philippines -
Manila
SKILLS
Content Moderation
English Communcation
Quality Assurance
Team Management
Customer Support
Email Support
Google Sheets/Excel
Data Entry
TRAININGS
T3 Summit for TaskUs Leaders (11/2014 – 11/2014)
Off-site training held at Development Academy of the Philippines - Tagaytay which covers topics about training, coaching, learning principles and conflict managements.
PERSONAL PROJECTS
Basic Google Sheets training (05/2016 – 06/2016)
Trained my 10 team members on the basic formulas of the Google Spreadsheets and have them create a tracker that is relevant to our daily tasks.
Contact this candidate