Customer Service Pharmacy
Resume:
Mohamed Eslam Elmissirey
Phoenix Arizona, United state
Home: 480-***-****
fax: 480-***-****
E-Mail: **********@*****.***
Objective
To obtain a challenging position of governmental pharmaceutical system developing in state of
Qatar.
Qualifications
Over 19 years in costumers oriented jobs with full dedication to customer’s needs and services.
Capable of working independently or in a team.
Over 12 years in managerial pharmaceutical positions with a high skill of developing drug dispensing systems.
American citizen
European union education
Egyptian origin
Education
Master of pharmacy graduated 07/1997.
Albert Szaint Gyorgy medical university Szeged Hungry
Professional Registration
Certified pharmacist from American Board of pharmacy state of Arizona (S015982/2007)
Certified pharmacist from Egyptian Board of pharmacy (3232/1998).
Certified pharmacist from Hungarian Board of pharmacy (European union board of pharmacy) (645/2002).
Licensed pharmacy technician from CA State Board of pharmacy (54001/2003).
Licensed intern pharmacist from AZ State Board of pharmacy (6449/2004).
Languages
English (fluent).
Hungarian (fluent).
Arabic (fluent).
Work Experience
Pharmacy manager And company managing director, 09/2013- present
Ranch pharmacy LLC, Grand pharmacy LLC. phoenix Arizona USA
Responsibilities
In charge for filling prescriptions, counseling patients, maintaining proper paperwork, customer satisfaction, floating to other pharmacies, proper pharmacy workflow, and error prevention
Perform all necessary functions, including providing information on all prescription and non-prescription medications and products
Manage and schedule pharmacists into stores to make sure adequate coverage is maintained
Implement an “outreach” program and planned pharmacists for community service presentations
Train pharmacy technicians to become proficient with the Rx computer systems and learn the company paperwork and objectives
Purchase pharmaceuticals and arrange for return of outdated or recalled medications, monitored and maintained inventory
Maintain highest levels of customer satisfaction at all times, and resolve any customer service issues Supervise and train personnel and new pharmacists, and prepare shift schedules as necessary
Participate in pharmacy acquisitions and pharmacy relocations and execute “special projects” to increase Rx volume in problem stores
Pharmacy manager, 04/2011- 03/2013
HSP Inc, Prescott valley Arizona USA
Responsibilities
In charge for filling prescriptions, counseling patients, maintaining proper paperwork, customer satisfaction, floating to other pharmacies, proper pharmacy workflow, and error prevention
Manage and schedule pharmacists into stores to make sure adequate coverage is maintained
Train pharmacy technicians to become proficient with the Rx computer systems and learn the company paperwork and objectives
Filled prescriptions as a pharmacist, ordering pharmaceuticals, helping to bill customer’s private accounts
Maintained inventory and informed pharmacist of stock to insure the pharmacy has vital medications on hand
Staff pharmacist, 09/2007- 03/2011
CVS Inc, phoenix Arizona USA
Responsibilities
Filled prescriptions as a pharmacist, ordering pharmaceuticals, helping to bill customer’s private accounts
Communicated regularly with physicians offices and emergency rooms regarding patient medications and possible interactions or side effects
Ordered front end merchandise and all pharmaceuticals from both manufactures and wholesalers
Figured weekly payroll, made bank deposits, merchandised-just about everything in the store
pharmacy intern, 09/2004- 03/2007
Kroger Inc, phoenix Arizona USA
Responsibilities
Filled prescriptions as a pharmacist, ordering pharmaceuticals, helping to bill customer’s private accounts
Communicated regularly with physicians offices and emergency rooms regarding patient medications and possible interactions or side effects
Involved in merchandising and ordering key departments, as well as learning pharmacy process in general
Maintained inventory and informed pharmacist of stock to insure the pharmacy has vital medications on hand
Manager and owner 09/1997-02/2001
Eslam pharmacy, Alexandria Egypt
Responsibilities
Provide prescribed medications, drugs, and other pharmaceuticals as needed for adequate patient care.
Conduct Drug Regiment Review on all patients.
Write QA summary report monthly.
Ensure continual compliance with all state and federal rules and regulations.
Assemble a great team and schedule their work so the pharmacy is always functioning at peak performance.
Supervise the fulfillment of prescriptions by pharmacy technicians.
Communicate policy and procedure changes, system enhancements and clinical updates to all pharmacy staff.
Ensure adequate control and documentation of all controlled substance records and monitor patient medication profiles.
Ensured that every customer received friendly, knowledgeable, and efficient service.
Checked all work done by pharmacy technicians prior to dispensing medications.
Responded to public health emergencies by vaccinating patients.
Ensured that discontinued and expired patient controlled substances were destroyed.
Upheld service standards for counseling, dispensing, pricing, licensing, managing inventory, and record keeping.
Trained team members to maximize overall team performance.
Hospital pharmacist 07/1999-08/2000
Marine hospital, Alexandria Egypt
Responsibilities
Clinically monitored patients and provided clinical support to physicians Supervised education programs for entire pharmacy staff, including 11 pharmacy technicians and 5 staff pharmacists.
Processed prescriptions for inpatient pharmacy
Managed order entry and prescription verification
Provided clinical support to physicians and patients
Dispensed prescriptions for both inpatient and outpatient pharmacies
Supervised staff education of 8 pharmacy technicians and 2 pharmacists
Responsible for order entry and prescription verification for 3 dispensing systems
Managed control substances inventory
Special skills
PROFESSIONAL PROFILE
Highly qualified pharmacist with over 25 years of experience blending pharmacy services with management, administrative, and consulting experience in retail and institutional settings. Demonstrated versatility in adapting to ever-increasing complexity in the healthcare industry. Empathetic and intuitive in client interactions; elicit trust and build strong customer relations. Committed to providing quality pharmaceutical care as an essential link in disease management; poised and confident as a contributing member of the healthcare team. Flexible in quickly mastering new technologies and information systems.
AREAS OF EXPERTISE
Developing policies & procedures
Multi-tasking
Organizational management
Customer service/relations
Pharmacy management & profitability
Able to handle volumes of in formations
Strong analytical skills
Time management
RX error prevention
Motivated/Driven
Training & mentoring
Trustworthy
References
Will be provided upon request.
Contact this candidate