Office Technical Support
Resume:
High Point, NC *****
************@*****.***
Adam Ocegueda
** ***** ** ********** ** information technology with a proven record of improving technological efficiencies, customizing network solutions, and troubleshooting for non-profit, for-profit, and medical clients.
TECHNICAL SKILLS
Software
Windows 7 – Windows 10: Operating system installations, upgrades, and configurations. Peer to peer Windows networking basics, local or network printing issues. Application installs and configurations. Support end users face to face or phone to set up system request or trouble-shoot system issues. Windows Hyper-V installs, configurations, and maintenance.
Windows Server 2003 – 2012: Active Directory (OU, Groups, Users, and Objects), DHCP, DNS, File Server. Windows Deployment Services, Windows Server Update Services, Web Server (IIS), Remote Desktop Services, Print Document Services, Network Policy and Access Services, and Application Server. Hyper-V installs, configurations, and maintenance.
Apple OSX: Basic file share, printing, and application installations.
SQL database implementing, management, and maintenance “in progress”
Hardware
Can proficiently troubleshoot hardware and perform hardware upgrades, computer repair, custom computer build, server repair, and server maintenance. Experience on computer hardware deployment, printer maintenance, printer networking LAN and wireless.
Networking
Set-up area and wireless networks for home and business, implement network security, and protocols. Proficient with Juniper, SonicWALL, and some Cisco models. Experience developing site to site tunnels, port forwarding, DHCP, DNS, NAT, and some VOIP experience. Cisco IOS “in progress”.
Cloud
Office 365: Setup and manage Exchange Online (Users, Groups, Shared Mailboxes, Resources), Office 2016 installation, AD Connect (DirSync), IMAP and Exchange migration, basic SharePoint setup and maintenance, One Drive for Business, Skype for Business, Yammer, Planner, Sway, Power BI, Domain setup, and Office 365 integration with Mobile Platforms.
Google Docs: Email, Google Storage, and Mobile Device integration.
WORK HISTORY
Sr Office 365 Concierge Ambassador, Avanade, High Point, NC
2016 - Present
Execute, manage, and lead Office 365 customers through Onboarding process via chat, phone, and remote access.
Technical support of Exchange Administration, One Drive Administration, Share Point Administrations, and Dynamics CRM Administration.
Assist Office 365 customers with configurations of onboarding tools and processes technology.
Analyze, develop and communicate key process and technological improvements for Office 365 Onboarding for the deployment cycle.
Maintain effective working relationships with Engineering, Marketing, Enterprise Services/Support, Field Sales and Partner Teams to deliver key business metrics
Sr Desktop Support, Kailo Healthcare Systems, Winston Salem, NC
2016-2016
Respond to requests for Technical assistance in person, via phone, or remote assistance on the following technologies: Windows and Mac OS based systems (Laptops, Desktops, & Thin Clients).
Diagnose and resolve problems associated with applications, software, and Operating Systems
Configure, deploy, maintain, and support workstations, laptops, printers, mobile devices, and other computer and telecommunications equipment.
Analyze and make recommendations for hardware and software scandalizations.
Office 365 Concierge Ambassador, Experis IT, High Point, NC
2015 – 2016
Execute, manage, and lead Office 365 customers through Onboarding process via chat, phone, and remote access.
Technical support of Online Exchange Administration.
Analyze, develop and communicate key process and technological improvements for Office 365 Onboarding for the deployment cycle.
Former Managing partner / IT CTO, A-Z TECHS, Santa Ana, CA
2011 – 2015
Lead and Implement cloud based solutions such as Office 365 and Share Point projects.
Customize, lead, and implement I.T. maintenance strategy for clients.
Active Directory, DHCP, LAN, and WAN implementation and maintenance.
Build, maintain, and upgrade local network infrastructure.
Provide relevant I.T. trainings for clients.
Backup monitoring and disaster recovery.
IT budget planning.
Remote Management and Antivirus tools for Desktops, Servers, Mac, and Mobile Devices.
EDUCATION
CompTIA A + Technician Certification (2010)
Dell Server Engineering training (2009)
Computer Information Systems Courses at Fullerton College (2007 – 2008)
High School Diploma, Buena Park High School (2003)
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