Engineer Customer Support

CURRICULUM VITAE

Ansari Tanveer . Contact Detail

****,*** ***** ********* ****, M. 997-***-**** / 888-***-****

Bhiwandi. E-mail I.D :*******.********@*****.***

Dist- Thane-421302

Educational Qualification :-

Degree

Academic Year

School/College Name

S.S.C

2004

Rafiuddin Urdu High School

H.S.C.

2006

Shad Adam Shaikh Technical High School & Jr. College

B.Com

2014

Maulana Azad national urdu university

Technical Qualification :

Computer Hardware & Networking From CMS Institute (Kalyan).

MS Office.

WORK EXPERIENCE :

1.SM2 Infotech P/L

Designation : Customer Support Engineer. (Globus Store Private Limited)

Join On 1st Jan 2017 to Till date

2.Aditya Birla Retail Ltd

Designation : Sr Customer Support Associate. (Aditya Birla Retail Ltd)

Join On 14th Oct 2015 to 31st Dec 2016

3.Orient Technologies P/L

Designation : Customer Support Engineer. (Globus Store Private Limited)

Join On 1st Apr 2012 to 13th Oct 2015.

4.Glodyne Technoserve Limited.

Designation : Customer Support Engineer. (Globus Store Private Limited)

Join On 22nd May 2008 to 30 Mar 2012.

5. Asian Telesolutions

Designation : Customer Support Engineer. (Atlas Tours & Travels)

From 10th Dec 2007 to 21 May 2008.

l Professional Summary :

Assembling PC, Trouble Shooting of PC, Basic Networking Problem,

Installation of Operating System and Ms Outlook or outlook express

Installation .

E. Commerce :

Creating and Maintaining records of Inward and Outward.

Billing process and dispatch process Monitoring.

Raised PO in Oracle and Product MRP and MSP update.

Responsibility :

POS Lan connection check.

Run Sod on L3 Server.

All POS Sod checking.

Scale on Lan connection check.

PLU File update on scale.

Sod report update to senior.

Price change check on POS.

Sell report print to division.

Weighing scale Calibration.

Price change F N V and Butchery.

Daily Check List :

Network switch and Router status to be verified by checking the signal lights.

SOD exception report to be monitored and corrective action to be initiated if required.

SEL change printing.

MS outlook is properly configured and working.

MSR Slot working status to be verified

Plutus working status to be verified

Price Checker working status to be verified

POS scanner working status to be verified by scanning an Item

NPS device working status to be verified by checking flashlight status.

HHT device update status and working status to be verified

POS & LS working status to be verified.

Symantec End Point protection latest version is installed, Active and updated with latest definitions.

connectivity status to be verified for both the main and backup link

Back Office Printer is working fine & No items are kept over BO Printer

Weighing scale working status and daily update status to be verified

Weighing scale Calibration Report

Check thermal printers & Cash drawers are working fine

Barcode printer working status to be verified

Verify the POS date & Time.

Proxy working status to be verified

Online status of all POS machine to be verified and monitored by using free ping application.

SOD completed on All POS status to be checked

Offer & Promo check on random POS after SOD

VM (Plotter) printer working status

All POS login are with domain users only.

Weekly / Monthly Check List :

UPS working & backup status to be verified by switching off the UPS input line.

Wi-Fi Routers and signal strength to be verified

Disk cleanup should be initiated through cleanup applications at BOS and POS level

Ensure that BO printer is not connected on UPS.

All systems (BOS & POS) are under retail domain status to be verified

POS DB size to be checked and inform support team if the size is higher than 10gb

Navision Backup of the L3 server for the previous day to be completed before 9 am.

POS & Desktop Preventive Maintenance date

Embedded OS is installed on all the POS

Router & Switch properly mounted in Rack

All Network Rack installed and cable dressing properly done

Personal Detail’s :

Date Of Birth : 24th Jun, 1989. Bhiwandi, India.

Nationality : Indian

Language known : English, Hindi, Urdu .

Hobbies : Gardening & Playing Cricket.

Marital Status : Unmarried.

Date : Your faithfully,

Place : Bhiwandi (Ansari Tanveer.)

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