Sales Customer Support

CAREER OBJECTIVE

To get a responsible position and gain good reputation at workplace by making use of my talent and eagerness to learn, so beneficial to the organization I work for, while enhancing, my knowledge.

EDUCATIONAL QUALIFICATION

Course

Institution

Board/University

Year of Passing

CGPA/ Percentage

Graduation B.A.Economics

Assam University

Assam Board

2016

78%

Higher Secondary

Assam University

Assam Board

2012

65 %

SSLC

St. John High School, Shillong

Meghalaya Booard

2006

85 %

TECHNICAL SKILLS

Good Knowledge on SDLC,STLC,BLC

Good Knowledge on Test case, Design techniques and Blackbox

Good Knowledge on preparing test case.

Creating Defeat report.

RTM.

AREAS OF INTEREST

Customer support executive

Associate

Airlines Booking clerk

Ground staff

Extra Certifications

Finished Testing certification at Accord Infomatrix, Little mount, Chennai.

Did Advanced Diploma in Software Application (ADSA) in NISM, Golaghat District in 2015

VOLUNTEER EXPERIENCE

Acted as Class Representative in School for 3 years.

Took Tuition for my juniors till now.

Previously Worked as a customer support executive.

POSITIVE TRAITS

Self confidence

Team worker

Adaptive to all situation

Positive thinker

SPECIAL SKILLS:

* Ability to be gracious with guest all time.

* Execellent team player.

* Able to work without supervision .

* Good organizational skills.

* Ability to work with a sense of urgency and desicipline.

* UnderstanUnderof delivering excellent guest experience.

TABLYTICS MARKET RESEACHER

EXPERIENCE:

Responsibilities As Senior Market Researcher:

* Summarizing and analyzing data.

* Summarizing and explaining research findings and their implications:

* Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data is captured.

* Conducting in-depth data analyses using traditional and advanced methods

* Attending an agency briefing about the research project.

* Approaching people to participate as respondents in the survey or project.

* Conducting interviews over the telephone.

* Explaining the purpose of the research.

* Asking a set of scripted questions to gauge people's attitudes towards a particular product, service or issue.

* Recording responses on a computer.

* Carrying out a set number of interviews to meet a target.

PHALODHI SUPPORT SERVICES LLP

Responsibilities As Customer Support Service:

* Attracts potential customers by answering product details and service questions, suggesting information about medical Products.

* Facilitate sales of all services according to the company and client requirement.

* Supervise all unresolved complaints for Sales.

* Prepare all new contracts and handle all incoming calls for same.

* Supervise all online chat sales calls and advertising for Client.

* Ensure optimal level of client satisfaction at all times and process all orders on phone.

PERSONAL PROFILE

Father’s name : Mr. Prohalad Dowarah

Date of Birth : 22.06.1986

Languages known : English, Hindi, Tamil

Hobbies : Gardening, Table Tennis

Address : 15a/32 East karikalan 1st street Adambakkam

Chennai - 600088

DECLARATION:

I declare that the information and facts state above are true and correct to the best of my knowledge and belief.

Date : Yours Truly,

Place : Chennai

(DalimiDowarah )

Contact this candidate