Analyst

Loganathan S

Mobile# +91-904*******

Email: ********@*****.***

CAREER OBJECTIVE

To obtain a challenging position in an organization that offers growth opportunities and allows me to utilize my resourceful experience, leadership and academic skills.

WORK EXPERIENCE

I have 4 years & 6 months of experience in the Banking operation. As part of my assignments,

I have been in creating and editing the document to present my Customer, simplifications and Customer queries handling.

Present (28th Mar, 2016 – Till now) – RBS Services (India) Pvt. Ltd.

Analyst – Documentation in Backend operation

Process Management

Handling customer queries raised thru different documents (PowerPoint, Word and Excel) and resolving the queries

Managing and coordinating with client on presentation

Client Management

Responding to stakeholder queries/mails on timely basis

Timely escalation of exceptions and incidents

Process Delivery

Ensure adherence to process resulting in minimum errors and customer complaints

Awareness to turn around times [TAT]

Timely and accurate delivery of requests as per the metrics/SLA

Multi skilling on other processes

Previous (21st Nov 2012 – 15th Mar 2016) – Williams Lea (India) Pvt. Ltd.

Senior Document Specialist – Documentation in Backend operation

Process Management

Same as above

Client Management

Same as above

Process Delivery

Same as above

AWARDS AND APPRECIATION

Winner of Best Performance Award for 4 times at Williams Lea

To moved Direct to Banker (DTB) for consistent performance at Williams Lea

EDUCATIONAL QUALIFICATION

Course

Name of the institution

% of marks

M.B.A. Operations Management

Madras University (IDE)

60%

B.Sc Computer Science

Guru Nanak College

62%

12th

Govt. boys Hr. sec. school

51%

10th

Jai Gopal Garodia National Higher Secondary School

51%

TECHNICAL PROFICIENCY

Hardware/Platforms : Windows 98/XP/2000/7, Android, IOS

Technology : ADJP at CSC

Documentation : MS Office (PowerPoint, Word, Excel),

Adobe Photoshop

Type writing : Completed Lower course

Personal Details

Name

Loganathan S

Father Name

Sundarrajan S

Mother Name

Sivagami S

Date of Birth

26.04.1990

Sex

Male

Nationality

INDIAN

Marital Status

Single

Languages known

English, Tamil

Present Address

No 33, 5th Cross Street, New Balaji Nagar,

Selaiyur, Chennai – 600073.

Place: Thanks,

Date: Loganathan S

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