Communications

Cornell Houston

Communications Representative - VERIZON

Adelphi, MD 20783

*******.*******@*****.*** - 301-***-****

Authorized to work in the US for any employer

Work Experience

Communications Representative

VERIZON

-

Silver Spring, MD

-

July 1999 to Present

Involved with corporate projects throughout the Verizon territory.

● Negotiate with stakeholders, decision makers, real estate, project managers, upper management, and clients to determine voice communications needs and services.

● Involved in all aspects of the project from negotiating, implementing, provisioning, installation and training.

● Interact with all departments involved in translations and delivering of voice services to ensure projects remain on time, within scope and meet customer expectations, needs, and requirements.

● Exemplified the second-to-none customer service delivery for which Verizon is nationally renowned.

Consultant

BELL ATLANTIC

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Calverton, MD

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May 1993 to July 1999

Participated in initial pilot of 24/7 office.

• Top seller in office and selected to work in the mega center.

• Top ten percent in sales throughout tenure as consultant.

• Received Brenda Fitch Award for sales and service.

• Honored for successful completion of audit.

• Exceeded sales quota on numerous occasions.

• Trained in overcoming objections, saving the sale, sale techniques, empathy, great listening, and identifying life style clues skills.

Education

Bachelor in Communications

BOWIE STATE COLLEGE -

Bowie, MD

Master's in Project Management

ESI GEORGE WASHINGTON UNIVERSITY -

Arlington, VA

Additional Information

Areas of Expertise

Accounting/Finance

Marketing

Presentation Skills

Needs Base Selling

Project Management

Management by Objections

Overcoming Objections

Contract Specialist

Complaint Handling & Resolution

Problem Solving & Decision Making

Customer Satisfaction Enhancement

Sales & Margin Improvement

Software & Technical Skills

Express Trek Certified Microsoft Office Lotus Notes Computer Information Systems SSNS Certified Audio Graphic Telecommunications Technician ISO 9001 Certified Technical and Report Writing Photography/Video Graphic Communications Artist

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