Customer Service Data Entry

Theresa Lynch

HR Manager

Newmanstown, PA

*******.*********@*****.*** - 717-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

HR Manager

Hanover Foods Corporation - Hanover, PA - 2010-10 - 2017-03

• Oversee 214 employees

• Benefits to include, insurance (health, medical, dental, and life as well as annual open enrollment for healthcare), 401K, vacation, PTO, paid holidays

• Conducted hiring events (job fairs, newspapers ads, walk-ins, employee friend referrals)

• Screening / Interview candidates, hiring & new hire orientation, terminations

• Conducted Clearances, background checks, reference checks and E-Verify, People soft

• Employee counseling & Employee relations (investigating and resolving workplace issues, managed disciplinary notices and issued employee warnings.), Unemployment hearings, and legal issues.

• FMLA (monitoring, compliance, and managing employee medical files)

• Maintain compliance with federal and state regulations concerning employment

• Improve job knowledge by participating in educational opportunities by attending conferences and seminars; attend company meetings as requested.

• Maintained the highest degree of confidentiality and professional discretion.

• Maintained company postings of mandatory Human Resources notifications.

• Maintain 401(k) census and records; provide mandatory 401(k) notices to employees.

• Payroll using AS 400 and ADP, Paychex, timesheets (calculations), weekly and biweekly

• Maintain information on payroll, i.e. employee changes, garnishments, taxes, deductions, etc.

• Assistant to the Vice President of Fresh Food Operations, would do anything he needed completed

• Travel to meet with customers to resolve issues with ordering and/or shipping and to meet with potential customers

• Responsible for any Data Entry, as well as Sending bids to owners, managers, and school districts.

• Provides support to the sales team

• Managed petty cash

• All aspects of running an office to include phones and basic administrative tasks

• Responsible for overseeing all the accounting; AP/AR; proficient with Quick books

• Responsible for scheduling appointments

COPA Financial Analyst

Verizon Enterprise / Commonwealth of PA - Harrisburg, PA - 2009-11 - 2010-09

• Worked with delinquent AR/AP IT billing collections for various departments of the Commonwealth of PA thru Verizon; NSOP, Citrix, CKB, ESMS

• Checked for validity of billing to include proper departments, proper charges and followed thru to resolution of information and bills.

• Responsible for creating and sending Invoices, creating and sending Estimates Medical Claims Billing Customer Service Representative Mechanicsburg, PA - 2008-12 - 2009-11

• Resolves Medical Billing Claims for Rehabilitation Facilities to include Durable Medical Equipment for clients, physicians and facilities.

• Worked with Medicare, HMO's, private and commercial insurances to include pre- authorizations, claims, validation and correction of ICD 9 coding for all aspects of Rehab Facilities. Taxpayers Services and Information CSR

Commonwealth of PA - Harrisburg, PA - 2004-12 - 2008-11 Data Entry, Seasonal Tax Preparation, Customer Service Representative and Customer Service EDUCATION

B.A. Coursework to date: •Staffing, training, and development •Employment and labor law •Labor and collective bargaining •Benefits and compensation •Workplace Ethics •Strategic Thinking in HR •HR in the International Context •Foundations of HR

•Analyzing and Addressing Institutional Discrimination in Business Administration with a concentration in Human Resource Management

DeVry University Online - Chicago, IL

2018-05

SKILLS

DATA ENTRY, AP, AR, HR, ACCOUNTING, PAYROLL, CUSTOMER SERVICE ADDITIONAL INFORMATION

Skills:

Microsoft Office Suite 6,000 Keystrokes 54 WPM

Preauthorization HR Department Power Point

Payroll Data Entry Customer Service

Claims Accounting AR/AP

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