Manager Technician

Date:

Dear,

I am a Voice and Data Telecommunications Technician. This is what I love to do. Troubleshooting VoIP systems, ISDN, analog in association with Avaya, Cisco Nortel and various NOC monitoring system tools like Solarwind, Netscout, Splunk, HP Appulse or Sitecope, . My experiences have afforded me the opportunity to learn how to install, repair, maintain and monitor so many issues from the desk top phone to the Network Operations Center. Hence, I have built my career around this. .I am technician that other technician call for help. Over 20 years of working on and with so many types of equipment and topologies also helps a lot also.

If you are in the market for that top notch individual that can get the job done with limited supervision. You can stop searching. I am sure that my technical and interpersonal skill can prove to be a great asset to your team. I have always maintained an outstanding client record; I have an analytical mind and remarkable communication skills.

My enclosed resume is longer then most resume Because of my years of experience. I want you have a full scope of my skills and qualifications to review.

I would like to meet you in person at your earliest convenience. You can reach me at 240-***-**** or e-mail me at *******@*******.***.

Thank you for reviewing my resume and cover letter, and I look forward to meeting with you to discuss the great parameters of this job position.

Sincerely,

Laketia D. Bonds

Enclosure: Resume and References

Laketia D. Bonds

1509 L Flanders Lane, Harwood MD 20776 240-***-**** *******@*******.***

Skills & Qualifications

Experienced telephony technician with regards to AC/DC ( VoIP, analog/digital signals, copper cable media, optical fiber media, cable bandwidth ISDN) design and installation of grounding, bonding, and electrical protection. Cable termination (pre-termination functions forming, dressing, labeling cables, copper cable termination. Horizontal (backbone) and Vertical cabling inside and outside plant.

Splicing and troubleshooting copper and optical fiber cable as well as performing cable testing

Experienced in migration of information from ISDN to Avaya UDP (Unified Dial Plans) and Avaya UDP to Cisco Unfied Messenger

LAN including LAN characteristics, physical and logical typologies, VOIP, Ethernet T-1 circuits and associated test equipment

Experienced with ST and SC connectors fiber for single and multimode

Experience with ANSI/TIA/EIA-568-A 568-B; National Electrical Code; National Fire Protection fire stopping

Successful completion of BICSI's Installer, Level 2 training or equivalent experience, and on-the-job training

Ability to read plans and specifications including blueprints and construction specifications

Strong knowledge of twisted-pair (UTP, ScTP, STP-A), color codes, categories of cables (up to Cat-6e), coaxial, and optical fiber cables. include termination and testing

Space and pathway design, developing a job plan, site surveying, building closets, installing ground infrastructure, installing support infrastructure and preparing work area

Experience with

Experience in and Certification using a light source and power meter and OTDR testing

Experience in performing abatements, retrofits and system upgrades by identifying active circuits, performing cutovers

Experience with all terminations (using Krone, BIX, 110, 66, copper crimp and coaxial cable compression tools )

Extending, Installation and repair of analog, digital, and VoIP voice and data systems

GREAT organizational attention to detail

Have all my own tools and testers

Work History:

Agency: Office of the Chief Technology Officer - OCTO/DC-Net Apr 2007 – Apr 2017

Advanced Network Consulting Inc. (ANC) Sept 2016 – April 2017

ITSA / Zerone, Inc. Apr 2007 – Sept 2016

Telecommunications Voice & Data Field Technician

Provides customer or technical support via trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion

Install networks and network technologies. Assesses configurations and recommends products based on specifications. Configures equipment, trains others, and documents solutions. Assists with network design. Migration of ISDN users to AVAYA UDP (Unified Dial Plan) to Cisco Unified Messager

Experienced in technical services and administration (DHCP, DNS, routers, firewall, etc.).

Maintains electronic equipment used for telecommunications including, but not limited to: Fiber optic transmission equipment, AC and DC power equipment. Avaya and Cisco network switches

Installs, tests and maintains fiber optic and copper cross connects.

Troubleshoots equipment and network problems, removes and replaces defective modules, tracks spares and ensures repair. Performs preventative/scheduled maintenance and inspections on facilities and equipment.

Maintains site security and cleanliness Installs equipment in support of network and customer requirements.

Interacts with customers to provide the high level of customer satisfaction and issue resolution

Interacts with and manage 3rd party vendors as required for the installation of infrastructure or when maintenance activities are required.

Completes work orders, trouble tickets, and maintenance tickets efficiently. Executes installation, moves adds and changes (IMACS) generated by the Remedy work order system and the DCNet help desk

Field Solutions, LLC. – Outsourced Telephony Field Technician

Installing CBeyond Cisco phone network and routers. To include configurations of routers and firewalls. Providing low voltage skillset and knowledge as the telephony, networking tech. Run a demarc extension if needed (up to 100 ft of cable) as necessary per site. Ensure demark extensions are completed.

Direct interaction with vendors, NOC, and the customer or end users.

Installing all associated voice termination equipment ie 66 block, RJ21x, RJ45, RJ11 and appropriate cabling, testing the T-1 or broadband circuits, verifying AC electric power is operational

Verify backboard space requirements are sufficient install as necessary for the site Assembling the phones and configuring as deemed by the matrix per client location.

Providing end user training upon the completion and configuration of the new phone system.

Installations and service for signage equipment used in restaurants

Avaya Communications and Cisco Unified Communications regarding any moves, changes, or additions.

Manage multiple customer priorities at any given time and is required to understand the importance of detailed and accurate documentation, diagrams/Visio, and ticket tracking.

Trouble shoot and diagnose production impacting telephony support applications, and strong experience,

Monitor and resolve service requests, and utilize working knowledge with analog, digital, Avaya and Cisco VoIP voice services

.

SAIC, Wasington DC/ US Department of Engery Inc., May 2006 – Nov 2007

Telecommunication Technician NORTEL NETWORK EQUIPMENT

(IMAC) voice cable installations, moves, adds, and changes,

Retrofits & relocation of users

Toubleshooting of phones, faxes, and other voice and data equipment for the Department of Energy.

Modification of voice telecommunications systems

Responsible for maintaining the voice telecommunications services trouble tickets.

Demonstrate a working knowledge of cabling distribution system, key systems, PBXs, VoIP.

CableView Communications /Comcast – Rockville MD Jan 2006 –Jan 2007

Installation Trainer/Recruiter

Provide regional technical and safety training of Comcast Services CATV, HSI, CDV to ensure systems meeting the needs of the business. Provide technical support to field technicians and new trainees in the field.

Maintains a high degree of technical skill and knowledge of all aspects of our products and networks. i.e. working knowledge of HDTV, VOD, CHSI, DVR, Video. Stays abreast of both company and industry technological advancements.

Maintains a good working knowledge of both company and governmental safety requirements.

(QTSI) @ (OPM) Office Personal Management April 1998 – Oct 2006

(QTSI) Quality Telecommunication Services, Inc.

Telecommunications Technician

Performing installation, maintenance, adds, moves and changes to the existing phone systems., i.e. 3Com NBX100 IP over voice systems, Nortstar CICS and MICS, Norstar StarTalk, StarTalk Mini, CallPilot 100/150, Nortel Business Communications Management,

cable installations. Dressing and terminating cables at the stations or in the LAN, closet. Training end users on the desktop phones.

Upgrading current or existing phone systems (software and hardware) Installations and relocations of T-1s, Routers and modem configurations.

KTC Communications, Inc. Telecomunications Contractor for Prince George’s County Government January 2002 – Sept 2005

Telecommunications Services Contactor

Providing various telecommunications services through out the county. Installation of Nortel phone systems, cable installations, voice and data cabling, network infrastructures design and cabling, telecommunication wiring, adds, moves and changes. Computer and phone system upgrades. Training of end users

Digitel Communications, Inc. Springfield, VA October 1999 –April 2001

Telecom Specialist-CSR

Collect essential data for programming new, existing Nortel and Norstar phone equipment.

Programming terminal and DNs.

Designing programming customer call routing plans as needed for the customers.

Preparing Viso Floor plan layouts and planagrams.

Training end users on the function of their desktop phones.

Training the IT and or designated Telecom coordinators on how to perform adds, moves and changes to the existing systems.

Coordinating hardware installations between the customer and the installers.

Setting appointments for the installers and myself with the customers.

Education & Certifications:

Certification Nortel-Global Knowledge, Richardson, TX

Installation and maintenance of Nortel BCM and CallPilot 100/150. VoIP configurations for the BCM and CallPilot Business Communications Manager

Certification BICSI Telecommunication Cabling Installation, Oxon Hill, MD

ITS Cabling Installation Program. Specialized emphasis on copper and optical fiber trends and emerging technologies in cabling installation conduct site surveys, pull wire/cable, and terminate and test copper and optical fiber cable to the highest level of specification (currently Category 6). Adds, Moves, Changes Locate and identify Meridian 1 error messages. Specify X11 software features.

Certification Nortel Networks (Adds, Moves, Changes) CBT301 Meridian 1, Atlanta, GA

Certification Nortel (Database Administration and Meridian Mail), Atlanta, GA

Database Administration and Meridian Mail Fundamentals and Familiarization Course for Release 23 on the Option 11, 11c and 81 PBX switches and Meridian Mail.

Certification Communications System Specialist Training Course, Atlanta, GA

Designing and building customers phone systems and database to include voicemail application. Billing and cutover processes, training for support for customers Internet and CATV.

Certification Prince Georges Community College Largo MD

Information Systems Management

Certification Washington Urban League Word/Data Processing Center, District of Columbia, DC

Administrative and Secretarial Sciences, word processing and data processing.

References:

Arthur Keith, Telecom Manager OCTO/DCNet 202-***-**** ******.*****@**.***

Paul Dugard, Network Operations Manager OCTO/DCNet 202-***-**** ****.******@**.***

Mary Shivers, Project Coordinator OCTO/DCNet 202-***-**** ****.*******@**.***

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