sales & customer service & admin assistant

Amira Salem Rashad

*****.******@*****.***

010********

** ***** ** **** *** Elrahaman Nasr St . Elzatoon Area (Egypt, Cairo)

PERSONAL STATEMENT

I enjoy a challenge and consistently achieve high standards and exceed company targets through effectively working as a team player.

Experience in all areas including customer service, stock control, goods in, goods out, training, disciplinary and staffing issues, and health and safety

KEY SKILLS

Technical Skills

•Outlook

•Word

•Excel

•Access

•First Aid Qualified

Certificates

•American university

A-level 9 English course

Memberships

•Sales associate

EDUCATION

•Ain shams university

Faculty of arts (2012-2015)

Department: Tourism

EMPLOYMENT

Google

Ad Sense (2007-2009)

Job description:• Enterprises can display Google advertisements on Web sites and earn revenue from hits that generate traffic for the Google search engine

Vodafone

Call Center (2010-2012)

Job description:

• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database; Product Marketing.

Daniel Hechter (Formal Wear)

Sales associates (2011-2012)

Adidas (Sports Wear)

Sales Associates (2012-2014)

Visual Merchandiser (2014-2016)

Cavalli Class (Formal Wear)

Visual Merchandiser (2016)

Sales Associates

Job description:

• Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.

• Engage the customer through conversation. Determine the customer’s needs.

• Work with associates to achieve Store’s sales plan. Strive to achieve individual sales plan.

• Actively participate in all programs and procedures that drive sales.

• Treat associates, customers and vendors better than they expect

• Ensure the store is neat, clean and organized throughout each business day.

• Receive and display product shipments on store retail shelves within twenty-four hours of delivery.

• Know where products are located within the store.

Visual Merchandiser

Job description:

. Define, design and implement a creative visual merchandising strategy.

. Create appealing and eye-catching visual displays that lead the customer through the entire store.

. Produce window display, signs, interior display, floor plans and special promotions displays.

. Identify key messages and set a clear image of the end result.

. Come up with, revise and present design ideas with assistant merchandisers.

. Act in alignment to the organization’s culture, products, image and target market.

. Monitor costs and work within budget.

. Oversee the production and brief staff on arranging display.

. Change display to promote new product launches and reflect festive or seasonal themes.

. Liaise with suppliers and source elements.

. Research lifestyle, demographics and design trends.

LANGUAGES

Arabic: (Native)

English: (Good)

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