Customer Service Sales

Sales Associate

Education

September **** to May 2014, Standard Diploma, George Washington High School

Work Experience

January 2016 to February 2017, Customer Service Associate

The Results Companies

Assists customer with basic troubleshooting and questions regarding product or account issues

Documents customer calls in the database system; including resolutions, issues, and general notes

Attends continuous training on product and procedural updates

Maintain, at a minimum, target levels of productivity and performance

Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings

Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques

April 2015, Customer Service Associate

Telvista

Responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.

Accesses account files, takes and processes orders

Asks appropriate questions and gathers information to determine customer needs.

Uses client-specific reference materials and customer service skills.

Explains products, services, options and related charges clearly and concisely.

December 2012 to April 2013, Sales Associate

Aeropostale

Assists in processing merchandise and monitoring floor stock.

Assist in floor moves, merchandising, display maintenance, and housekeeping.

Help customers in locating merchandise; Assist in completing price changes within the department.

Volunteer Work

2014 Community day at Trinity Baptist Church

References

Jacquelyn Jones, Libarian, Green Rock Correctional Facility, 434-***-****

Shavonne Cook, Medical Assistant, MS Family Health Care, 804-***-****

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