Customer Service/Retail
Resume:
JAMES A HERRIOTT
WACO, TX *****
**************@*****.***
Summary of Qualifications
Customer service oriented professional with over 20 years experience in assisting and advising customers in a retail or warranty related environment.
Work History
Pinkies Grocery, LLANO, Texas
Cashier/Buyer Dec 10, 1999 - Nov 15, 2001
Cashier duties, as well as responsible for maintaining stocking levels and ordering all OTC medications, all health and beauty products, as well as all tobacco products. Buttery Hardware, LLANO, Texas
Warranty Claims/Returns Oct 15, 1994 - Sep 15, 1999 Responsible for receiving returned items,defective items or undelivered items from 12 18-wheel delivery trucks that cover much of Texas. Responsibilities include filing of warranty claims,interfacing with vendors, as well as heavy customer/telephone contact, and generating required paperwork to obtain credit memos for Buttery Hardware or our hardware dealer/customer. Job included daily use of both electric and gasoline powered fork lifts in the warehouse. At the time Buttery Hardware was the largest independent hardware distributor in Texas. Computer City, El Paso, Texas
Sr.Inside Sales Feb 15, 1993 - Aug 14, 1994
Assist walk-in or call-in customers in both hardware and software items in this large computer retail store. Maintain all Macintosh/Apple floor models for customer use. Train new employees on current models and provide product knowledge for both customers and employees. Provide basic training on both hardware and software if necessary. Education
Shalom Bible College and Seminary, West Des Moines, Iowa Doctoral Degree
Major: Theology
Minor: Christian Counseling
GPA: 3.0
Texas A&M University, College Station, Texas
2 years college, technical or vocational school
Major: Forest Science
Computer Skills
Apple or Macintosh Computers
Desktop Publishing Software (InDesign, etc)
Personal Computers
Language Skills
English ( Read Write Speak )
Spanish ( Read Speak )
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