Customer Service Manager
Resume:
Robert Canedo
San Antonio, TX
78250
*********@*****.***
Outgoing, goal-driven self-starter with 7+ years of Managerial experience and 20+ years providing a disciplined work ethic in the Customer Service, Education, and Administrative fields. Experience in creating and promoting a inspiring sense of morale in the work environment. Possess strong organizational, social, and technological skills. Seeking to combine these traits to fill a position in a people-oriented field for the benefit of a strong organization, while enhancing personal and professional growth.
Experience
Aug 2016 May 2017
General Manager
Silver Dollar Saloon
Responsible for daily operations of a night club, comprised of three independent bars with separate themes and atmospheres. Managed a staff of 20+, including bartenders, DJs, barbacks, show performers, and security. Responsible for scheduling, hiring and firing of employees. Handled the inventory of supplies, purchasing of products, daily cash flow, including verifying main and individual banks, credit card transactions, cash deposits, and coordination of pricing and specials. Maintained positive business relations with vendors, liquor representatives, community organizations, and customers. Responsible for booking and creating events, and club promotion through social media, in-house flyers, and networking.
Jul 2016 Dec 2001
Assistant Manager/Bartender
The Annex
6+ years as Assistant Manager aiding the General Manager in daily operations of the bar. Responsible for opening and closing procedures, including bank deposits, change orders, verifying of individual banks and main bank on closing nights. Assisted in hiring, disciplining, and firing of employees. Performed bartending duties, customer service, community relations, promotions, etc.
Education
Sep 1990 Dec 1995
St. Mary's University, Bachelor of Arts In Education, Major-Exercise and Sports Science, Minor-Mathematics
Focus in Secondary Education
Skills
Computer Skills include Microsoft Office (Word, Publisher, Excel, PowerPoint), Windows 10, Apple and Android IOS, Photo Editing, Internet, Social Media proficient, knowledgeable in current computer and phone technology.
Strong Interpersonal skills with extensive experience in leadership, team building, training, establishing solid relationships with business constituents, and forming motivating goal structures to elevate performance of employees.
Former Teacher, Office Administrator, Curriculum Developer, Summer Youth Coach/Mentor, Amateur Photographer, Published Writer, Bartender, Karaoke Singer, and Lifelong Knowledge Seeker
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