Technical Support Customer Service

LARRY D. HALL SR.

**** ***** ****. • Kansas City, Missouri 64132 • 816-***-**** • *******@*****.***

PC SUPPORT SPECIALIST

Dedicated and resourceful computer professional with 10+ years’ extensive experience in testing, installing, repairing and maintaining a diverse range of hardware, software and peripherals. Well versed in providing quality tier-1 to 3 support and customer service. Demonstrated ability to effectively organize incoming tickets and work orders. I have a proven track record of maintaining a safe and responsible work environment. A+ Certified.

CORE COMPETENCIES

Malware Removal

Network

Email configuration

Break and Fix

Internet Connectivity

Mobile devices

EDUCATION/CERTIFICATION

UNIVERSITY OF PHOENIX UNITED STATE AIR FORCE

Masters of Information Systems Area of Specialty, Aircraft Mechanic

Bachelor of Science, Information Technology Honorable Discharge

Certification

A+ MCP Window NT, MCP Windows 2000

PROFESSIONAL EXPERIENCE

A3 SOLUTIONS, Dallas, Texas 2/2017 - 6/2017

Resolution Expert

•Provided 2nd tier Deskside support for client Dairy Farmers of America .

•Configured hardware and installed required software for new hires

•Troubleshot and resolved issues with software and hardware

•Provided Break/Fix support for desktop and laptop PCs.

PLUMCHOICE INCORPORATED, Lowell, Massachusetts 3/2009 - 2/2016

Resolution Expert

•Worked from home as a remote employee with minimal supervision.

•Answered user inquiries regarding computer software or hardware operation to resolve problems.

•Removed malware, configured email, installed software and resolved issues from customer’s PCs remotely.

•Provided “How to” type support for novice computer users.

SPRINT, Lenexa, Kansas 3/2006 - 2/2009

IT Help Desk Technician

•Referred major hardware or software problems or defective products to vendors or technicians for service.

•Identified the causes of networking problems, using diagnostic testing software and special equipment.

•Read manuals, conferred with users, or conducted computer diagnostics to investigate or provide assistance.

•Configured security settings, such as password, username, or access permissions for groups or individuals.

GATEWAY 2000, Kansas City, Missouri 3/1995 - 3/2006

Lead, Senior Technical Support Representative

•Provided telephone support related to troubleshooting issues regarding networking or connectivity issues.

•Provided second or third tier support to resolve difficult PC technical issues.

•Assisted managers by being a point of contact for technicians with issues of a technical nature.

Training Specialist

•Developed training materials and procedures, or train users in the proper use of hardware or software.

•Used computers, audio-visual aids, and other equipment and materials to supplement presentations.

•Supervised and directed workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

TECHNOLOGY PROFICIENCIES

Applications: MS Office Suite, MS Access, MS TechNet, Siebel, PeopleSoft

Hardware: Proficient in all major current PC; Can build a PC from the ground up

Programming: Experience with MS Visual Basic, Java, Access and Excel

Networking: Familiar with IP routing, TCP/IP, DNS, WINS Configuration. Wired or wireless network configuration etc.

Operating System: DOS, Windows 3.x, Windows 9x, Windows NT Workstation and Server 4.0, Windows 2000, Pro

and Server, windows XP Home and Pro, Vista, windows 7 & 8. Mac OS x

Contact this candidate