Customer Service Manager

Monica Liz Sutherland 817-***-****

Fort Worth, TX *************@*****.***

Summary of Qualification and Skills

Fully Bilingual (Proficient in both Spanish and English) Assertive and Self-Motivated, Creative Thinker, Patient and Understanding, Superb organizational skills, Capable of coordinating multiple projects at once, Professional and dedicated individual, Problem-solving and decision-making skills, Ability to set priorities and meet objective on a timely basis (excellent time management skills), Responsive to peoples’ feelings and needs, Excellent communication skills, Ability to document information in logical order and process all department records, Natural leader with a reputation for being highly reliable and taking on new responsibilities, Detailed oriented, Communicate effectively and work exceptionally well with co-workers and superiors, Self-starter, Willing to assume responsibilities, Highly experienced in office procedures, Fast learner, Service Representative, Customer Service.

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Accomplishments and Certificates

* Masters Degree - Administration/Education *Passed Principal CAT

* Texas Educator Certificate – Educational Aide III * Passed TOPT

* Passed Bilingual Generalist EC-4 * Passed Pedagogy & Professional Responsibilities EC-4

* Summa Cum Laude : Honors * Kappa Delta PI and Pi Lambda Theta * Golden Key Society * PDAS and ILD Certified

* B.E.S.O – President * Who’s Who List * Dean’s Honor List

* Campus Directors List * Notary Public for the State of Texas

* Received Real Estate License from Leonard – Hawes Completed over 300 hours

* Texas Educator Certificates – Principal Cert and Bilingual Generalist

Education

Tarrant County Jr. College, Hurst, TX

1994-1995 – Associates of Arts – Award Date 2002

New Mexico University, Alamogordo, NM

1996-1998 – Associates of Arts – Award Date 1999

University of Texas at Arlington – Arlington, TX

Bilingual Education EC-4 - Award Date 2010

Concordia University of Texas – Texas

Administration - Masters- Award Date December 2014

Employment

EMS ISD, Willow Creek Elementary, 2010 - 2014, Bilingual Teacher – Saginaw, TX

* Elementary Grade Level 2 and Kindergarten

Elk Castle Realty, 2010 - Present, Real Estate Agent – Fort Worth. TX

* All Real Estate Transactions and commercial

Superior Solutions - Staffing Company, Aug 2006 – Feb. 2007, Marketing and Area Rep – NRH, TX

* Responsible for Opening New Accounts and Maintaining Relationships with accounts all throughout the Fort Worth and Arlington Metroplex.

World Savings -Home Loan Experts, Feb 2006 - July 24, 2006, Loan Consultant - Irving, TX

* Loan Originator - All Loan Consultant Responsibilities

Michael Group, 2002 - 2010, Real Estate Agent – Hurst. TX

* All Real Estate Transactions

EMSISD, 2004 - 2009, Substitute Teacher – Saginaw, TX

* Elementary Grade Levels and Special ED

HEB ISD, Substitute Teacher – HEB, TX

* Elementary Grade Levels and Special ED

Diamond Shamrock, 2005, Assistant Manager – Fort Worth, TX

* All Manager Responsibilities: Performed managerial duties and functions. Responsible for inventory, purchases, demonstrated decision-making and problem solving. Customer Service, Shift Manager, Managers second hand.

Metroplex Title Inc, 1998 – 2000, Marketing Representative

2003- 2004, Escrow Closer/Associate – Hurst, TX

* Escrow closer for real estate transactions, Marketing Rep

Child Development Center, 1997 – 1998, CDPA – Holloman Air Force Base, NM

* Teacher/Child-care provider; infants, toddlers, 4-5 year olds

* Created lesson plans and curriculums

Alamogordo Federal Savings and Loans, 1996-1997, Bank Teller – Alamogordo, NM

* Performed duties as Vault Teller and Commercial Teller and Drive-thru. Filled orders for currency and coins; produced bank supplies; conducted money order inventories. Prepared currency and coins for shipment. Opened and closed accounts; issued temporary checks, money orders, cashier's checks and Trendar. Accounting for the total cash and checks for the banks day. Responsible for nightly check deposits, Replenishing cashier’s funds and ATM machine funds. Worked with Fedline to order money for bank.

Timeout Travel Center – Texaco Truck Stop, 1995-1997, Manager – Alamogordo, NM

* Performed managerial duties and functions. Responsible for inventory, purchases, interviews, employee selection, conducted development training; prepared schedules demonstrated decision-making and problem solving. Customer Service, Shift Manager, Store Manager, Owners second Hand, managed company assets.

Teaching philosophy

My teaching philosophy is based on providing a safe learning environment where the students are nurtured, empowered and encouraged to succeed not just in the classroom but in society. I believe in teaching each child as an individual. During the lessons, as the teacher, I will take care of their needs while considering and acknowledging their cultural diversity and helping them achieve to their highest level. The TEKS are the road map for instruction. I believe it is important to assess frequently for tailoring instruction. Through the use of collaborative and multi-dimensional teaching methods the student will be able to reach his/her full potential allowing the student to relate real-life experiences with concepts. Technology is an essential tool that needs to be integrated into the lessons along with cooperative learning to meet exploration concepts. My goal is to provide students with manipulative materials and tools to teach challenging concepts. I will keep in mind that the materials adapt to the students and not the students to the materials. Compassion and caring is essential for each student in their learning. In the classroom I plan to have an environment that encourages mutual respect. Students will just not be taught they will be educated; the goal is to help them become and grow into well-informed, productive and responsible human beings.

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