Customer Service Data Entry

NANCY MARIA PEREZ

To obtain a position where my customer service experience along with organizational and interpersonal skills will be utilized.

PROFESSIONAL EXPERIENCE

Search Medical Service 09/16-03/17

Data Entry & Medical Billing & Coding

Responsible for data entry of patient information (EMR software)

Responsible for managing Billing and Coding entries

Answering multiple incoming calls

Collecting payments from past due accounts and services rendered

Entering correct information regarding authorizations and denied claims

Larkin Community Hospital Imaging Center (5/15 – 1/16)

Medical Records Clerk

Responsible for inputting information into the Mammo tracker to provide letters regarding patients’ test results

Sending out reminder and follow up letters for exams

Additional duties include answering the phones and covering duties in the front desk

Kendall Regional Medical Center, Miami Florida (4/07 -2/15)

PBX Operator

Received and processed all calls, internal and external via PBX switchboard. Assisted patients and

family members.

Miami Dade County Election Department, Miami, Florida (8/06 – 2/07)

Election Office Support

Assisted with various Election department activities such as processing absentee ballots for the September Primary Election, customer service duties and providing assistance to other departments as needed. Responsible for preparing materials and inputting data into the computer for the election central for the upcoming November General Election as well as the Strong Mayor elections held in January.

Dr. Felipe Del Valle, Miami, Florida (6/06 - 8/06)

Clerk/Receptionist/Medical Records

Responsible for appointment setting, billing, coding and filing of patients’ medical history, verification of patients’ insurance, preparation of bank deposits and maintaining invoice disbursement control accounts. Additional duties included answering all telephone calls, processing incoming mail and preparing spreadsheets for patient co-pay information.

Aerotek, Miami, Florida (3/06 – 6/06)

Clerk/Customer Service/Receptionist

Provided customer service, receptionist and clerical duties to numerous temporary job sites.

Sign &Display Union 1175, Miami, Florida (10/05 – 12/05)

Assisted in the set-up of numerous tradeshows and conventions in several South Florida venues.

Education and Training

American Red Cross CPR/BLS/Lifeguard 2016

US Career Institute, Miami, Florida 2010

Management Resource Institute 2006

Miami Technical College 1992

Skills

Proficient in Microsoft Work, Outlook, Excel

Bilingual in English and Spanish

Florida Notary Public

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