Customer Service Sales

THOMAS P. SYNNOTT

* **** **** *****, ********,CT 06416 401-***-**** *********@*****.***

Eligible to work in the United States

SUMMARY

I am an energetic, self-motivated professional with over ten years of experience focused on results. Extremely detail-oriented at all levels in order to deliver outstanding customer service levels and memorable experiences. I thrive in high pressurized environments and excel at identifying new ways exceed set goals in order to achieve commercial success. SKILLS PROFILE

Leadership & Conflict Negotiation

Project Management

Data-driven

GDP Certified

Quality Control/Cold Chain

Account Management

Customer Relationship Management

KPI Management

EXPERIENCE

AmerisourceBergen(World Courier)

Dublin, Ireland

Operations/Logistics Manager April 2014 – June 2017 AmerisourceBergen is a market leader in pharmaceutical distribution handling approximately 20% of all of the pharmaceuticals sold and distributed throughout the country with over $100 Billion in annual revenue.

Oversaw the day-to-day operations of global clinical trials to the value of $50M

Maintained knowledge and practice of global GxP Standards and Regulations including compliance in temperature controls(Cold Chain) and products

Liaised regularly with doctors, scientists, and customs officials to ensure a positive representation of the company

Maintained and improved customer relations with existing client base

Managed staff on updating CRM system, monitoring shipments and accounts proactively resolving issues

AmerisourceBergen(World Courier)

Dublin, Ireland

Logistics/Operations May 2010 – April 2014

Assisted with sales calls, queries, opportunities and issue resolution

Analysis and periodic reporting on shipment performance for customers and providing feedback and solutions.

Managed prospect and customer database management and input for

direct marketing campaigns

Provided Operational support and logistical knowledge to all staff and customers

Organized and attended all trade show event opportunities Parkside Ltd Dublin, Ireland

Founder/Owner Sept 2001 – May 2010

Principal owner and operator of independent company for industrial, commercial and residential projects

Oversaw all aspects of running a small business including financial, sales & marketing, staffing, and liaising with building contractors and project managers

Expanded the business in less than two years to a point where I employed 11 people and generated a monthly turnover of €80K

EDUCATION & LICENCES

Dublin City University Dublin, Ireland

BBS, Business Studies Bachelor’s Degree May 2004

European Computer License (ECDL)

Fetac Level 4

References provided upon request

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