Manager Air Force

Christopher A. Scott

*** ******** ****** ***********, ** 01109

413-***-****

******@*****.***

HIGHLIGHTS

Skilled at encouraging others and developing rapport.

Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote

success.

Organized and efficient; major strengths in planning, problem solving and communication.

Exercise initiative, achievement and independent judgment.

EXPERIENCE

Mason Square Veteran's Outreach Center Springfield, MA

Director 2006 to 2012

Trained and managed employees to assist military veterans and their

dependents in receiving Federal, State and Local programs, services and benefits they are

eligible for and or entitled to.

Supervised 10 employees, scheduled work hours, resolved conflicts, determined salaries.

Monitored and reviewed programming in order to ensure that schedules were met,

guidelines were adhered to, and performances were of adequate quality.

Established and managed administrative procedures to meet objectives set by Board of

Directors and Senior Management.

Western Mass Bilingual Veterans Springfield, MA

Case Manager 2000 to 2006

Counseled and aided individuals and families requiring assistance of social service agency.

Interviewed clients with problems, such as personal and family adjustments, finances,

employment, food, clothing, housing, physical and mental impairments to determine

nature of problem.

Counseled clients individually, in family and in other small groups regarding plans for

meeting needs.

Performed follow-ups to determine quantity and quality of service provided to clients and

status of their case.

Teen Leadership Institute Springfield, MA

Supervisor 1998 to 2000

Supervised a staff of 5 who provided leadership training to young people.

EDUCATION

United States Air Force Honorable Discharge

Westfield State College Completed general studies courses Westfield, MA

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