Inbound and Outbound Call Center Agent

PROFILE

Professional Experience

It includes call center experiences demonstrating multitasking skills needed in a BPO/call center field, be it inbound or outbound ones as well as training field

Inbound and Outbound Call Center Agent (Jan 2015 – March 2017) Company : PT. Royal Resorts International (Bali Getaway)

Identified opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads

Developed creative pitches and propositions aimed at specific industry sectors

Proactively followed up leads generated from canvassing by the account managers

Used of initiative to identify and followed up opportunities with leads who are not already on the database

Received phone call from customers to help with their queries

Product Trainer (Jan 2012 – Dec 2014) Company : PT. Exsol Innovindo

Provided training to staff of surveyors and other related divisions of constructional, mining companies and various institutions

Organized sales seminars demonstrating products to constructional, mining companies and various institutions

Educational Background

It includes the latest undergraduate degree earned from a reputable university in South East Asia

Bandung Institute of Technology (ITB) (August 2006 – April 2011)

Geodetic and Geomatic Engineering

Bachelor of Engineering (Sarjana Teknik)

Skills and Talents

It includes the communicative and great personalities which will contribute more to the company

Articulate and intelligent (Mother Tongue of Bahasa Indonesian and Fluent English), have capacity to work independently or a team

Can easily adapt to new technology(Internet and Computer Savvy), able to follow, learn quickly and implement

Highly confident and self-motivated to take up new challenging tasks

Sincere, goal oriented, diligent, hardworking, quick learner and co-operative

REFERENCES available upon request

I hereby certify that the above information is true and correct to the best of my knowledge.

FAJRI “DANNY” HAMDANI, ST.

Skype ID : fajri.hamdany; ************@*****.***; +639*********

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