Business Analytics Manager

Uriel Alcalde

Address: **** ***** ***** **** ********* 2220, Dallas, Texas 75206

Phone: 254-***-****

Email: *****.*******@*****.***

Business Analytics Manager

Qualifications Profile

Multifaceted, highly analytical, and versatile professional with progressive experience in business analytics management and

operations. Armed with proven track record of success in overseeing and implementing initiatives that improve productivity and

maximize top and bottom-line results. Articulate communicator, with ability to interpret data results to employees and clients as

well as build and maintain positive working relationships with professionals of all levels. Known for analytical problem-solving and

critical thinking aptitudes to keenly analyze situations, formulate strategies, and resolve complex situations. Bilingual in English

and Spanish, with working knowledge of French language.

Core Competencies

Statistical Analysis Data Collection and Management Team Building and Leadership

Continuous Process Improvement Strategic Planning and Implementation Lean Six Sigma

Project Management Cost Savings and Reduction Customer Service

Professional Experience

MD Medical Group, Irving, TX

Business Analytics Manager Dec 2015–Present

Collaborate with the director of process improvement in determining the strongest revenue streams that benefit patient experience and

outreach

Administer analytical evaluation of company’s operational initiatives and other strategies with three other business analysts

Work collaboratively with the IT Department in creating and interpreting operational metrics on Tableau to measure new and ongoing

projects and initiatives, as well as modifying extraction, transformation, and loading (ETL) process to monitor data warehouse

information

Interpret and record optimal operational model to implement standard operational processes for patient experience benefit

Provide assistance to population health management in implementing and collecting data for future opportunities

Structure follow-up process through collaboration with the call center, as well as other campaigns of other patient outreach

initiatives

Key Highlight:

Fulfilled various activities such as strategic planning for the due diligence processes of the acquisitions; evaluation of

operational processes based on available data and metrics; creation of projections for the practices; and assistance to regional

directors of operations in prioritizing projects to complete the integration of the acquisitions, which contributed to the practice

acquisitions that produced 20% patient growth

Led the successful establishment of new Analytics Department to address the company needs on resources

Played a vital role to the Analytics Department in charge of delivering projects within deadlines and providing useful information to

internal customers in alignment with their needs

Received promotion from business analyst intern to business analytics manager within three years

Gained commendation from management and established reputation for demonstrating outstanding performance and professionalism

Acted as the data owner on the most of operational information that company utilized in decision-making

Made significant contribution in enhancing various aspect of budgeting, which resulted to 67% improvement

Successfully completed deadlines in a timely, accurate, and consistent manner

Business Analyst Operations Aug 2013–Dec 2015

Offered effectual support to the chief operating officer (COO) on diverse management decisions and craft strategies to enhance

company’s revenue, profitability, and efficiency

Led the development of model in forecasting operational metrics and preventing declining trends

Rendered high level of assistance to the Quality Improvement Team in improving practices’ performance

Initiated the standard ordering process and inventory system for medical waste reduction

Facilitated the training of groups of two interns on operations area

Key Highlights:

Successfully minimized medical supply cost per patient by 10%, which generated more than $300K savings to company

Defined key operational components, which increased patient volume and revenue by 18% and average visit by 8%.

Business Analyst Intern Jul 2012–Aug 2013

Presented metrics of more than 100 providers’ performance and more than 37 clinics’ utilization rates to corporate office and COO

Employed time and motion studies in computing minutes per station on the visit process

Optimized patient traffic studies on every clinic to determine peak times per day and stabilize work flow

Key Highlight:

Pioneered the development of statistical analysis, which reduced no-show rates of patient on every clinic

Education

Bachelor of Science in Industrial Engineering, Minor in Systems Engineering, 2013

Monterrey Institute of Technology and Higher Education, Monterrey, Mexico

GPA: 4 Graduated with Honorable Mention in Excellence, 2013

Affiliation

Member ExATec Dallas

Activities

Group Guide Individual Coaching Program, Cambio Yo Cambia Mexico

Technical Skills

Microsoft Office Suite, Tableau, SPSS, C#, ProModel, LINDO, Vensim PLE, Expert Choice, and ISM

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