Active Directory Windows Server

Ravin Manandhar Cell No. 614-***-****

Sr Application Packager/System Engineer Email: ********@*****.***

* ***** ** ** ******** experience with extensive skill set dedicated to Microsoft System Center Configuration Manager (SCCM) as well as Application Packaging on Windows XP/Vista/7/8/8.1/10, MAC workstations, laptops, tablets and kiosks using tool like InstallShield Flexera AdminStudio & WISE Package Studio

Expert in VBScript, JScript, Wise Script, AutoIT, Batch Script and Powershell to automate and customize the application software

SCCM 2007/2012 infrastructure experience in a Medium-to-Large organization environment

Performed remote control, patch management, software distribution, hardware and software inventory, operating system deployment and network access protection using MS SCCM

Migration experience of Windows 7/8/8.1/10 OS using various deployment tools such as Microsoft SCCM, Microsoft Deployment Toolkit (MDT) & Symantec Altiris

Possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues

Created Task Sequences in SCCM and integrated with Microsoft Deployment Toolkit (MDT) for various business applications and Operating System (OS)

Worked with application virtualization tool like App-V, VMware ThinApp, Cisco XenApp and XenDesktop to create and publish virtual packages and extensively used deployment tools like SCCM, Symantec Altiris and Novell Zenworks

Designed and implemented WSUS/SUP solution for Microsoft Security patch compliance

Good experience of windows installer package creation and deployment into different environments such as Windows Vista/7/8/8.1/10, Windows Server 2010/2012/Citrix server, mobile and tablet devices

Good exposure of advanced Group Policy Management and Active Directory including OU structures and AD security

Managed the replication of directory information within the Active Directory, and made necessary enterprise level changes to the Active Directory, such as schema modifications and trust relationships

Assess and mitigate application compatibility issues using Microsoft Application Compatibility Test (ACT) and Citrix APP DNA

Strong knowledge of Windows Registry keys, File Systems, ODBC Connections, COM objects, Devices and Drivers, Windows and Network Security, Active Directory services and many more

Knowledge of network concepts such as DNS, DHCP, TCP/IP, subnetting, packet captures, etc. for troubleshooting server or application performance issues

Hands-on experience in Zero Touch/Lite Touch Installation/PXE Boot methodology

Operating System

Windows XP/Vista/7/8/8.1/10, MAC OS, Unix and Linux

Application Packaging Tool

Wise Package Studio 4.x/5.x/6.x/7.x/8, InstallShield Flexera AdminStudio version 8/9/10/11/12/14/15/16 and Orca

Scripting Language

VBScript, Powershell, AppDeployToolkit, Batch, JScript, WiseScript, AutoIT

Deployment Tool

SCCM 2007/2012 R2, Symantec Altiris, AppV 5.0, VMware ThinApp 4.5, XenApp 5/6.x, Microsoft Deployment Toolkit 2010 (MDT), Novell Zenworks

Debugging Tool

Filemon, Regmon, System Monitor and Procmon

Virtual Machine

VMWare Workstation 8.x/9.x/10.x, vSphere 5.x/6.x, Hyper-V

Synchrony Financial Bank /Compucom Inc., Stamford, CT. (Feb 2015-till date)

Sr Application Packager and SCCM Admin

Created in-house and third party application packages (32/64 bit) using Flexera AdminStudio 16 for end-users desktop computers, laptops, tablets and mobiles

Used VMWare vSphere for package creation and testing purpose

Used Powershell AppDeploy Toolkit scripts for silent installation of software packages

Created custom actions to add additional functionality to MSI using Powershell 3.0

Documented the request and release process, packaging process, testing and distribution process

Managed Microsoft SCCM 2012 R2 deployments in a large-scale environment of 30,000+ users

Created Task Sequence using SCCM 2012 and integrated with Microsoft Deployment Toolkit 2010 to reimage the end user’s systems with Windows 7 and Windows 10 OS

Designed and implemented PowerShell 3.0 scripts to automate wide variety of server/infrastructure tasks and silent install of software packages on clients systems

Formulated SQL queries and developed reports on SCCM performance

Troubleshoot and maintain overall client and server health for entire SCCM infrastructure

Business applications sequenced and published with Microsoft App-V 5.0

Performed patch management for servers, workstations, and infrastructure devices as part of 24x7 patch management operations

Provided third level help desk support for problems relating to Active Directory

Created/modified user account, security groups and distribution list to protect company proprietary information

Created and Administered User Accounts in Active Directory on Windows Server 2016

Developed and rectified Group Policy Objects to provide support for users

Monitored and resolved security situations at all levels of domain to ensure a secure domain

Involved in enabling future functionality of SCCM including Operating system deployment, application catalogue, asset intelligence and software metering

Provided 3rd level technical support for packaging and deployment critical issues

Involved in internal testing (QA) of the packaged applications before actually submitting to the User Acceptance Testing (UAT) team

Supervised and trained newly hired consultants to support the integration capabilities

Collaboration with information security and other teams to create patch management standards, ensure adherence to patching schedules and maintain industry standard security patch compliance throughout the firm

Submission of daily status report to the Project Manager and the Team Lead

Prepared daily report & handling daily ticket requests using SeviceNow tool

Environment: Flexera AdminStudio 16, Windows 7/10, VMware Workstation 10/vSphere, Windows Server

2016, SCCM 2012 R2, Powershell, VBScript, Batch File, ServiceNow, App-V 5, MS ACT 6.0

Kohl’s Corporation, Menomonee Falls, WI. (Apr 2014-Jan 2015)

Sr Software Packager and SCCM Engineer

Built MSI packages, Transforms, Merge Modules and Patches according to the business requirements from various application software for 64 bit and 32 bit Windows 8/8.1 workstations, laptops, tablets, kiosks and mobile devices using Flexera AdminStudio 15

Extensively worked with Microsoft Orca to edit the MSI tables and Merge Modules

Written PowerShell, VBScript and Batch scripts to automate packaging & deployment process

Used VMWare Workstation 9 for clean package setup capture and package validity

Documented the standards and procedures for application packaging and testing

Used Filemon, Regmon and System Monitor tools to resolve the issues with MSI packages

Worked as an application steward to produce the installation instructions needed to package applications. This involved interacting with the technical team and application owners

Involved in QA and User Acceptance Testing prior to sending the package for deployment

Assisted with Windows 8/8.1 migration and readiness testing. This included conversion, configuration, and testing of applications and related impact analysis and support

Deployed business software packages using SCCM 2012 to 25,000+ end-user systems

SCCM Task Sequence created to deploy Windows 7 operating system using SCCM 2012

Exposures to Performance Tuning and maintaining SCCM Site Servers

Monitored the health and performance of servers and applications using System Center

Operations Manager (SCOM) 2007

Virtual package created & deployed using App-V Sequencer & App-V Management Console

Prepared, configured and installed App-V 4.6 sequencing server

Managed Group Policy Objects (GPOs) throughout the Active Directory enterprise

Migrated user data & settings using User State Migration Tool (USMT)

Worked with the Change and Release Management team to ensure smooth deployment

Involved in documenting the standards and procedures of packaging and testing the packages

Handled daily ticket requests & packaging requests using IT Service Management (ITSM) tool

Provided 3rd level support for incidents related to application package and SCCM deployment

Working in a 24x7 on call rotation to support critical production environments

Environment: Flexera AdminStudio 15, Windows 7/8/8.1, Mac, VMWare Workstation 9, Powershell 3.0,

USMT, Orca, SCCM 2012, App-V 4.6, Active Directory, Windows Server 2012, ITSM

Keybank, Cleveland, OH (May 2013-Mar 2014)

Sr Application Packager and SCCM Consultant

Used Flexera AdminStudio 14 and Orca to create MSI/MST based on packaging requirement

Used VMWare Workstation 8.0 to create and validate the software application packages

Utilized Active Setup & feature heal for propagating user settings to all profiles on the machine

Extensively used PowerShell/VBscript for automated task related to packaging and deployment

Participated in development, testing and successful deployment of software to end-users systems

Software packages deployed using Microsoft SCCM 2012 to 20,000+ client systems

Deployed Windows 7 operating system image using SCCM 2012 to end user systems

Troubleshoot issues related to Primary and Secondary Site Servers and SCCM clients

Tuned Operating System and server software to enhance system performance

Used Hyper-V Manager in Windows Server 2008 for package deployment testing

Provided operational support for day to day activities involving application software, software updates and operating systems deployment

Deployed various applications to end user systems using Altiris Client Management Suite7.1

Used Altiris Server Management Suite to discover, monitor, inventory & provision servers

Identify and analyse root cause of technical problems related to printers and computer systems including workstations, laptops, mobile devices and tablets

Created and published virtual packages with Microsoft App-V 4.6

Using central method to deploy operating systems to supported desktops

Checked the status of the deployed packages through Trace32, Report Viewer and CMTrace

Created and administered user accounts in Active Directory on Windows Server 2008/2010

Responsible for monitoring and maintenance, escalation, communications and management of production system infrastructure and configuration

Day-to-day production support and technical documentation for critical production issues

Environment: Flexera AdminStudio14, Windows Vista/7, Active Directory, Hyper-V, Orca, PowerShell,

Procmon, VBscript, Symantec Altiris7.1, App-V 4.6, Windows server 2008, SCCM 2012

Amgen Pharmaceutical Inc., Thousand Oaks, CA (Jan 2012- Apr 2013)

Sr Application Packager/Deployment Engineer

Built application software packages using Flexera AdminStudio 11.5 for both in-house and third party software for Windows 7 client systems

Performed software package QA testing to meet business requirements

Worked with UAT team to troubleshoot any packaging issues

Created unattended silent install of various application packages using VBScript & Powershell

Performed application compatibility test using MS Application Compatibility Toolkit 6.0

Administered Microsoft SCCM servers for client/agent installation, software distribution, creation of advertisements and collections, hardware/software inventory, and software metering

Developed an OS deployment task sequence to assist with the upgrade of branch servers from Windows Server 2003 to Windows Server 2008 R2

Deployed Windows 8 Operating System using SCCM 2012 to 12000+ end user's systems

Managed Microsoft Intune and System Center Configuration Manager physical infrastructure that includes building site servers, networking, and security patch management

Performed the patch installation in a timely manner to reduce the system vulnerability

Participated in the planning, testing and implementation of SCCM 2012 for software distribution and centralized desktop management

Managed desktops and patch management using Altiris Client Management Suite 7.1

Configured OS, maintained user accounts and computer accounts using Group Policy

Worked on AppV Client Configuration and Application Sequencing using AppV 4.6

Used App-V Dynamic Suite Composition for dependencies between two virtual packages

Created Group Policy for Active Directory in Windows Server 2008

Provided and maintained documentation and status updates related to infrastructure maintenance and service delivery deployment requests on a case by case basis

Work directly with developers, testers and project managers to revolve application issues

Provided 3rd level support to users for any issues relating to deployment and packaging process

Environment: InstallShield AdminStudio 11.5, SCCM 2012, VBScript, PowerShell, App-V 4.6, SCOM 2007,

Symantec Altiris, Active Directory, ThinApp 4.6, Windows Server 2008, VSphere Client,

Baltimore Gas & Electric, Baltimore, MD (Mar 2011-Dec 2011)

Application Packager and SCCM Consultant

Extensively worked on various application software to build MSI, Transforms, Merge Modules, MSP according to the package requirements using Wise Package Studio 8

Hands-on experience on application compatibility analysis and adjustment

Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the business users

Deployed Windows updates and desktop security policies with SCCM 2007 & Active Directory

Created and implemented upgrade strategies for the current environment with specific attention to Microsoft SCCM, GPO, and WSUS throughout the firm

Resolved hash package mismatch issues on SCCM distribution points

Troubleshoot and resolved SCCM management point policy issues and package/program deployment failures

Packaged, advertised and deployed third party security updates

Created and deployed scripts to use in software upgrade and deployment through GPO & SCCM

Application virtualized and published using App-V 4.5 Sequencer and Management Console

Used Windows Powershell 2.0 to automate administrative tasks and silent install of packages

Migrated Windows 7 using Symantec Altiris to 18000+ desktop computers and laptops

Domain and local accounts, cross domain authentications are managed by Active Directory

Created and updated user, operational, process and technical support documentations

Provided technical support for critical issues related to application installation, operating system deployment, LAN, WAN and network servers

Managed software applications, user roles and accounts, drivers and printers using Group Policy

collaborated with internal team members, IT partners & customers in the delivery of services

Environment: Windows Vista/7, Wise Package Studio 8, SCCM 2007, Group Policy, Altiris, Batch File,

Orca, PowerShell, VMWare Workstation 8.0, App-V 4.5, Procmon, Active Directory, WSUS

SAP Business Objects, Dublin, Ireland (Aug 2008 – Feb 2011)

IT Analyst/Deployment Engineer

Created software packages using Wise Package Studio 7 to the end-client systems

Built Windows 7 image and migrated Windows XP to Windows 7 using SCCM 2007

Written VBScript and Wise Script and used as a wrapper to customize the applications and performed complete silent installation of applications

Advertised and managed packages and collections in SCCM environment

Deployed Windows 7 to end user's systems using Zero Touch Installation method

Tested applications in Lockdown User Environment to ensure successful deployment

Performed application compatibility test using MS Application Compatibility Toolkit

Performed application virtualization and deployment using ThinApp 4.6

Developed and documented test cases to complete the system testing and unit testing

Daily support of company’s technical systems and infrastructure

Microsoft Windows based server and application support

Published the applications to the end users using XenApp 6.5

Management of printers, software applications, drivers and user roles using Group Policy

Managed and prioritized help desk work requests and assisted end users with both technical and non-technical issues

Extensively deployed security patches and application packages to workstations, laptops, tablets and mobile devices

Upgraded systems with servers and applications on timely basis

Prepared and maintained computers, cellular devices, and other hardware equipment

Identify, analyse and document system defects, software program defects and take necessary steps to fix the bugs

Environment: Wise Package Studio 7, XenApp 6.5, VBScript, Wise Script, Windows Vista/7, Batch File,

ThinApp 4.6, Windows Server 2000/2003, MS Orca, Group Policy, SCCM 2007

Eircom Telecommunication Ltd. Dublin, Ireland (Nov 2007 - Jul 2008)

System Administrator

Developed and maintained installation and configuration procedures

Performed daily system monitoring, verifying the integrity and availability of all

Configured Group Policy Objects to create a secure Windows Infrastructure hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Developed project plan, served as primary task resource, implemented and migrated domain from Windows Server 2000 to Windows Server 2003

Managed users and groups in Active Directory on Windows platform

Upgraded Active Directory forest to Windows Server 2003

Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary

Provided third level help desk support for problems relating to Active Directory

Created scripting solutions within PowerShell for various administrative needs

Performed regular security monitoring to identify any possible intrusions

Performed ongoing performance tuning, hardware upgrade and resource optimization as required

Environment: Active Directory, Windows Server 2003, Windows XP/Vista, PowerShell, Batch

File, Group Policy Object, USMT,

MSc. In Information Technology (Online course) (2013-2015)

Kaplan University Chicago, Illinois, USA

Post Graduate Diploma in Strategic Business IT (PT course) (2009-2010)

Grafton College of Management Sciences Dublin, Rep. of Ireland

BSc in Information Systems and Information Technology (2003-2007)

Dublin Institute of Technology Dublin, Rep. of Ireland

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