Customer Service Data Entry

audrey redman full stack developer

**********@*****.*** 917-***-**** /in/somebodie/ somebodie

employment

General Assembly

Admission Producer

**** ** ****

I talked with and discussed courses with prospective General Assembly students. I helped them in determining the best fit for potential courses and advised them on the best course for the needs and skills. I also helped further students in their best actions to getting closer to their career goals. KEY RESPONSIBILITIES:Student Assessment/AdmissionsActed as the first line of contact for prospective students by responding to phone calls and web-based interest formsEngaged students at every stage of the admissions pipelineProvided initial screening of applicants and to ensure their smooth transition into the admissions processDatabase & Document ManagementReceived, organized and maintained student applications and related admissions documentsEntered data into SalesforceTracked the weekly progress towards admissions-related goals

Yelp

Account Executive

2015 to 2015

Sold Yelp ads using Salesforce to track leads and manage a pipeline of 150 prospects. Made over 80 calls and spent 2.5 hours on phone daily. Spoke with business owners about digital advertising and using Yelp.

Blink Fitness

Manger on Duty

2013 to 2015

Handled customer issues, while maintaining a positive, happy, blink (fun) atmosphere. Lead team in overall cleanliness and upkeep of gym. Scheduled gym coverage and help in mediation between staff in conflicts and issues. Ran gym in place of general manager whenever and as necessary. Streamlined filed applications as well as cancellations for records in chronological order so when necessary more easily found. Answered and solved customer complaints and issues as presented to the club either via phone or member entering in the gym. Remained friendly, outgoing and inviting throughout entire day even in the case of problems with customers regarding billing, cancellations, and collections. Cleaned and maintained high standards of cleanliness in front as well as inside of the gym while supporting team inflow of customers entering the gym.

projects

Chatty Blog

Generic Blog application

Soap-Complaint-Box

This is a space to anonymously allow users to stand on their soap box and complain. It can be a good and be a compliment but in the sense of things to just get off your chest. This is the space to do it. The idea is really just to rant off. Nothing fancy other than this. Book Tracker

Food App

Connect Four

volunteering

TEALS Teach Assitant Jul.2017 to Current

Stephenson High School

Intro to CS

summary

My curiosity stems from my observant nature.

Defiantly energetic and enthusiastic. I am

always interested in learning about my

surroundings. Communication and empathy

are important tools I use the help me

navigate different experiences.

education

General Assembly

Web Development Immersive Remote

City University of New York-Brooklyn

College

skills

AngularJS

HTML5

JavaScript

jQuery

Express.js

Node.js

API

AJAX

Cascading Style Sheets (CSS)

NoSQL

MongoDB

Mongo

SQL

Critical Thinking

Ruby

Time Management

Working With Children

Customer Service

Advisement

Public Speaking

Community Outreach

Leadership

Sales

Research

Training

Editing

Teamwork

Data Entry

Team Building

Management

Teaching

Interpersonal Skills

Mediation

Salesforce.com

Tutoring

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