Customer Service Microsoft Office
Resume:
Kristofer Marc Brennan
Chandler, AZ 85224
OBJECTIVE: A position where my skills will be used as a Computer Support Specialist and Customer Service Specialist
PROFILE: • Familiar with Windows 7, 8 10, Configuring firewalls and routers, installing SQL, Microsoft Exchange, Microsoft Office Products.
• Knowledge of PC setup and installation, as well as various peripherals.
EMPLOYMENT: Wellsfargo, Chandler, AZ March 2005-July 2013
Technical Service Specialist 3
Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity. Documents and may resolve basic problems regarding business application and hardware and software. Records inquires, repair and service requests, resolves or directs requests to appropriate technical area or vendor, track status and follows up to ensure client satisfaction. Escalates to senior staff when solution is unclear. Reports problems with Procedues.
Techstar, Scottsdale, AZ November 2004-March 2005
Wellsfargo
Technical Service Specialist 1
Handle inbound calls for password resets and order taking to instruct clients proper format for password and assist order taking.
Apple One, Tempe, AZ October 2003-October 2004
Fusion Marketing
Broker/Trainer
Handle inbound and outbound calls to insure and train clients on internet based software.
Vital Processing,
Representative, Technical Customer Service 1
Handles inbound and outbound calls to upgrade software on their credit card terminals. Documented actions taken and progress through completion.
ViroMed Laboratories, Minnetonka, MN March 2002-October 2002
Hardware Technician
Responsible for answering helpdesk phones and email, resolving problems of end-users, installing and configuring PC’s on a Novell network, on call nights and weekends every other week. Working with various military contracts.
Wareforce, Plymouth, MN March 1999-September 2001
Field Engineer
Provided level 2 and level 3 technical supports for a 3 tier NT Network.
Provided technical solutions for internal and external customers.
Troubleshoot, research, diagnose, document and resolve technical issues surrounding various Windows platforms, email, internet connections, Microsoft office, and hardware/peripherals
PCSE & Western Technical, Various locations June 1997- October 1998
Computer Contractor
Norwest Bank/Technical Analyst, Harmon Glass/PC Specialist, Pillsbury/Network Services
Installed new PC’s, Laptops, software, printers, and upgrade software.
Migrate email to MS Exchange. Performed Novell administrator duties.
Troubleshoot research, diagnose, document, and resolved technical issues surrounding Windows, MS Office, email, internet connections, and hardware/software.
Cadan Corporation, Eagan, MN June 1996-June 1997
Sales/Network Technician
Helping customers with sales solutions on hardware and software.
Maintained pricing, shipping and receiving products.
Provided onsite and in house services
Certification: A+ Certification
References: Available Upon Request
Contact this candidate