Technical Support Microsoft Office

Suruchi

**** ******** *****, ********, *** *Y*

Email: **********@*****.***

Cellphone: 226-***-****

Logistic and Supply Chain Management September 2016 – April 2016 Fanshawe College, London, ON

Program includes Project management, Inventory and Distribution Management, Quality Management, Managerial Accounting, Risk Assessment, Transportation and logistics, Operational Management, Negotiation and Dispute resolution, Domestic and International. System Software Testing January 2016 – August 2016 Fanshawe College, London, ON

Program includes Test Methodologies, System Testing and Analyzing, Information Security Testing, Automated Test Tools, Coding for Testing, Non-Functional Testing Bachelor of Technology (Computer Science Engineering) April 2012 -April 2015 Lovely Professional University, IN

Program includes Programing Languages, Database Management System, Computing History, Digital system Analysis, Basics of Mechanics, Basics of Chemistry and Physics. Highlights of Qualifications

• Advanced Proficiency in Android, JAVA, Web Designing, Software Testing, Risk Management, Transportation Logistics, Accounting

• Strong interpersonal skills/strength in gaining and maintaining relationships as well as continually improving existing

• Well acquainted with Microsoft office suite

• Proficient in handling multiple operations at same time

• Excellent leadership skills and a desire to work in a team environment

• Ability to learn quickly with little direction and is self-motivated

• Adaptable, flexible, friendly, outgoing and committed to quality work

• Excellent verbal/written English skills.

Engineering experience

Yorex Institute (Ludhiana, India)

Android Application Developer December 2013- May 2014 Responsibilities

• Developed an Android Application for a Hosiery Factory.

• Entered customer details in database.

• Test Application and Debugging.

HCL Technologies (Delhi, India)

Technical support analyst November 2014- December 2015 Responsibilities

• Handling Customer Complaints and provide ongoing technical support to corporate clients.

• Resolve customer issues and issues with telecommunication equipment and associated desktop software.

• Troubleshoot technical problems related to software and equipment, resolve technical, connectivity and operating system issues.

• Supervise the activities of other technical staff and sales specialist.

• Promote sales to existing clients.

• Improvement in Service Level Agreement targets.

Other Employment History

DOMINION SECURITY SERVICE June 2016 - Present

Security Guard

Responsibilities

• Investigate and report any nefarious activity

• Assigning duties and tasks to the entire security team

• Making sure that security Officers are performing their duties to appropriate standards

• Adept at handling emergency situations effectively; accidents and other threats

• Provide training to the new guards.

MAC’S CONVENIENT STORE January 2016- June 2015

Cashier/ Sales Representative

Responsibilities

• Customer services

• Ability to work all departments

• Shipping and receiving

Skills/ Knowledge

Certification

• Certificate of First Aid and CPR

• Valid Security Guard Licence

LinkedIn Profile Links

https://www.linkedin.com/in/suruchi-bali-a11059142/ Proficient in Knowledge of Basic Understanding of

• Microsoft office • PHP • Risk Management

• Adobe Acrobat • JAVA • Debugging

• Logistic Planning • C, C++ • Test Methodologies

• Project management • HTML • Networking

• Problem Solving • Quality Assurance Techniques • Information Security Testing

Contact this candidate