cherika r. conway

**** **** **

Memphis, TN ***11

901-***-****

ac1el4@r.postjobfree.com

Summary of Qualifications

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with guests. I’m reliable and time driven with strong management and prioritization abilities.

Interpersonal and group communication skills

Leadership abilities

Strategic planning

Organization skills

Detailed Oriented

Employment History

Kroger Memphis, TN July 2006-January 2016

Supervisor

Meet and Greet Customers

Handle an estimate cash, checks, EBT, Debit and Credit card transactions

Communicating effectively to coworkers and management on issues with customers

Train new-hires on Kroger policy, protocol, and procedure

Supervise and train Customer Service Representatives

Fairfield Inn & Suites by Marriott Germantown, TN April 2013-Present

Guest Service Representative

Register guest arrivals and departures

Work in conjunction with other staff members to assist guests

Run various reports on the computer

Arrange transportation to and from hotel

Methodist Healthcare Federal Credit Union Memphis, TN April 2014 - November 2015

Member Service Representative

Provides account service to customers

Reconciles cash drawer by maintaining supply of cash or currency

Maintains customer confidence and protects bank operations by keeping information confidential

Education

LeMoyne Owen College Memphis, TN

English Literature

East High School Memphis, TN

High School Diploma

References upon Request

Contact this candidate