Service Representative Customer
Resume:
cherika r. conway
Memphis, TN ***11
******************@*****.***
Summary of Qualifications
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with guests. I’m reliable and time driven with strong management and prioritization abilities.
Interpersonal and group communication skills
Leadership abilities
Strategic planning
Organization skills
Detailed Oriented
Employment History
Kroger Memphis, TN July 2006-January 2016
Supervisor
Meet and Greet Customers
Handle an estimate cash, checks, EBT, Debit and Credit card transactions
Communicating effectively to coworkers and management on issues with customers
Train new-hires on Kroger policy, protocol, and procedure
Supervise and train Customer Service Representatives
Fairfield Inn & Suites by Marriott Germantown, TN April 2013-Present
Guest Service Representative
Register guest arrivals and departures
Work in conjunction with other staff members to assist guests
Run various reports on the computer
Arrange transportation to and from hotel
Methodist Healthcare Federal Credit Union Memphis, TN April 2014 - November 2015
Member Service Representative
Provides account service to customers
Reconciles cash drawer by maintaining supply of cash or currency
Maintains customer confidence and protects bank operations by keeping information confidential
Education
LeMoyne Owen College Memphis, TN
English Literature
East High School Memphis, TN
High School Diploma
References upon Request
Contact this candidate