Customer Service Data Entry

Sherry L. Taylor

Jonesboro, Georgia ***** 770-***-**** ***********@*****.***

Professional Summary: Result oriented team player with over 15+ years of customer service and administrative experience. Background includes an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Office Skills:

Telephone & Front Desk Reception Customer Service Filing

Reports Complaint Handling Data Entry (50 WPM)

Computer Skills:

Word Excel PowerPoint Outlook Windows

Professional Experience

Customer Service

Check patients in and out for out-patient procedures

Operated computer to process data entry, followed HIPPA laws

Answered inquiries from doctors and patients

Filed and maintained records, scheduled appointments

Transmitted information or documents to customers, using mail or fax machine

Administrative

Made copies of engine manuals and technical drawings

Exceeded quota on a monthly basis

Scanned various documents into system, data entry

Expedited special request projects

Called Xerox technician for copier repairs

Sales

Greeted customers entering establishment, provided information and resolved complaints

Operated cash register to total customer order

Received payment by cash, check, credit cards or automatic debits

Stocked shelves and mark prices on items

Recommended and help locate items that meet customer needs

Health Care

Assisted residents with daily living activities, including meals, exercise and leisure programs.

Transported residents to doctor’s appointments.

Maintained and updated assigned documents.

Work History

02-2017 to Present, Clayton County Public Schools Campus Kid Activity Leader

9-2014 to 9-2016, Self Employed Patient Sitter

4-2011 to 8-2014, Wal-Mart Sales Clerk/Cashier/Telephone Operator

9-2006 to 9-2008, Henry Medical Center Patient Register /Radiology Records Tech

4-2005 to 9-2006, Bank of America Image Track Operator

5-1988 to 1-2003, Delta Airline Duplicator Operator/Reservation Sr. Clerk

Education

Oakland Community College, Southfield, MI Associates Degree in Liberal Arts

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