Customer Service High School

Lesa P. HORNE

**** ******** ****, **** *

Charlotte,NC 28273 -United States

980*322*3587 (phone)

****.*******@*******.***

********@*******.***

Education

High School Diploma 1982- 1984

Olympic High School, Charlotte, NC

Regular High School studies, some Honors courses (English, History) None 1986- 1990

Shaw University, Charlotte, NC

English

Minor in Music. Coursework included English, Mathematics, and History. Some basic computer training.

Work Experience

Data Capture Specialist Charlotte, NC

Time Warner Cable, Inc. 03/2008 - 11/2016

Processed (Scanned) an average of 5000+ invoices per month for a large scale organization. Verified Specific details of transactions, including funds received and total account balances. Balanced batch summary reports for further verification and approval. Cashier/Cafeteria Front End Charlotte, NC

Compass Group/Eurest 06/2006 - 03/2008

Assessed customer needs and responded in kind. Provided professional and courteous service at all times. Operated cash register with extreme proficiency. Worked with customer service to resolve issues. Issued receipts for purchases and gifts. Organized register and cafeteria supplies. Handled front end in such a way as to gain complete trust of Cafeteria manager in any front end decision making.

Skills

Quality Control, Analytical Skills, Computerized Data Collection and Storage,Trained in Precision and Accuracy.