Customer Service Sales Representative

CeiVaughn Osby

Customer Care Specialist and Tech Support Expert

San Antonio, TX 78240

***********@*****.*** - 919-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Conduit Global - US - San Antonio, TX - March 2017 to Present Maintained customer accounts

technical support when necessary

Upsell upgrades or products

Customer care Representitive

West Corp - San Antonio, TX - March 2016 to January 2017 Address and resolve customer product complaints empathetically and professionally. Gather and verify all required customer information for tracking purposes. Accurately document, research and resolve customer service issues. Mastery of customer service management systems and databases. Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Identify chronic customer issues by creating and maintaining customer complaint log. Provide consultation on current banking products and services through American Express Credit Cards. Sales Representative

Alorica - San Antonio, TX - May 2015 to March 2016 Mastery of customer service management systems and databases. Greeted customers in a timely fashion, while quickly determining their needs. Accurately logged all daily shipping and receiving orders. Responded to all customer inquiries thoroughly and professionally. Processed cash and credit payments rapidly and accurately. Documented all customer inquiries and comments thoroughly and quickly. Tech Support Agent

Ibex Global - San Antonio, TX - November 2014 to May 2015 Greeted customers in a timely fashion, while quickly determining their needs. Placed special merchandise orders for customers.

Referred unresolved customer grievances to designated departments for further investigation. Responded to all customer inquiries thoroughly and professionally. Coordinated between billing department and customers to resolve problems. Documented all customer inquiries and comments thoroughly and quickly. EDUCATION

Bachelor of Science in Mechanical Engineering

University of Texas At San Antonio / San Antonio College - San Antonio, TX May 2018

SKILLS

Microsoft Office (8 years)

ADDITIONAL INFORMATION

Goal-oriented Exceptional time management skills

Detail-oriented Retail merchandising experience

Excellent work ethic Positive and friendly

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