Transcriptionist
Resume:
Nichelle Rose Genetiano
**** ********* **., ********* *****, Makati City 1212
*********@*****.***
OBJECTIVES
To be part of an organization in order to maximize and share skills acquired from experience and education for desirable attainment of given goal with continues improvement and development.
EDUCATION
Saint Louis University/Technological Institute of the Philippines
4th year
BS in Industrial Engineering
EXPERIENCE
General Transcriptionist – part time Quicktate & Scribie 2014 – 2017
Transcribes audio recording online.
Sales Assistant Axelum Resources Corp
June 2016 – January 15, 2017
Completes admin works per request of Account Manager for Sales Orders, collection monitoring/scheduling, Credit Memo transmittals and Invoice filing. Network Engineer/Quality Auditor Accenture Phils. April 22, 2012 – May 30, 2014
- Performs process audits to Network Engineers (MSIE/GLP, Option 4 Tier 1 and 2)
- Conducts RCA for process and performance improvements for MSIE/GLP/Option 4 Tier 1 and Tier 2
- Regularly schedules meetings and RCA discussions with Team Leads, Quality Team and Business Operations for process and performance improvements
- Engages in projects for process and performance improvements of segment and team.
- Deploys Layer 3 WAN configuration on either Provider’s Edge and/or Nichelle Rose Genetiano
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Customer’s Edge routers including basic troubleshooting as needed during WAN activation schedule. - performs loopback ping test for Layer 1/Layer 2 testing
- Provides technical assistance to customers Activation fall out and activation queries of internal customers.
Technical Support Representative Level 2 NTT Docomo Intertouch April 29, 2010 – March 23, 2012
- Provides customer service and technical assistance on the Internet connectivity of guests checked in supported hotels of company
- Provides technical assistance to Level 1 Agents by checking system/platform
(ibis, NIMS, OPUS) of connectivity issues, email concerns and basic modifications using basic commands from Linux and Networking. - receiving escalations from Level 1 Agents for supported products unsupported by Level 1 agents like Video on demand and for further troubleshooting needed from Level 1 assistance.
AT&T Escalations/Home Networking TSR Sitel Baguio October 31, 2005 – February 11, 2010
- Basic troubleshooting for Home Networking connection that involves wireless connection, file and printer sharing and router configuration.
- Giving technical support on basic troubleshooting of DSL service including web mail, computer problems about Internet connections and customer service.
- Accepting escalations for AT&T yahoo email accounts. Advance troubleshooting in configuring basic functions on mail accounts for AT&T yahoo in web mail and email clients, assisting AT&T customers in navigating through features on AT&T powered by yahoo mail and customizing AT&T homepage, creating yahoo ticket for issues on migration of AT&T to yahoo and other issues on mail that needed to be escalated to yahoo engineering group.
- Basic troubleshooting for Business small network SKILLS
£ ADSL Technical Troubleshooting
£ Home Networking typology
£ PC Architecture
£ 6-sigma yellow belt trained
Nichelle Rose Genetiano
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£ CCNA Basic Networking trained
REFERENCES
RIA ZAMORA Account Manager – Axelum Resources Corp.
Jun Vestidas Pastor – Calvary Ministries International 074-*******
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