Customer Service Project Management

SINIKIWE ZODUMO MBUYAZI

Mandlazini Reserve, P O Box 71381 Richards Bay 3900●078-***-****

**.*******@*****.***

PERSONAL DETAILS

Surname: Mbuyazi

Names: Sinikiwe Zodumo

ID Number: 900-***-**** 085

Marital Status: Single

Gender: Female

Citizenship: South African

EE/AA Status: African / Black

Health: Good

Languages English

IsiZulu

Drivers Licence: Yes

Criminal Offenses: None

Disabilities: None

WORK EXPERIENCE

1.Company: Private

Period of Employment: 02 March 2017 - to date

Position: Driver

Duties and Responsibilities: Driving client to work and back.

2. Company: Broad reach Healthcare

Period of Employment: 08 June 2016 - 30 September 2016

Position: Data Capture Clerk

Reporting to: Supervisor

Duties and Responsibilities:

Capturing medical records using Tier.net.

Performing all administration work related to the process of capturing this information.

Reason for leaving : contract ended

3. Company: Hertz Rent a Car

Period of Employment: 07 October 2013 – 31 October 2015

Position: Customer Service Agent

Reporting to: Branch Supervisor

Duties and Responsibilities:

Dealing with customer enquiries about the availability and cost of vehicles

Taking bookings and explaining the terms of rental

Completing paperwork with the customer and taking payments

Providing ongoing service and sales support

Do daily reports, petty cash and fuel

Reason for leaving: Contract Ended

4.

Company: Truworths

Period of Employment: 05 March 2013 – 05 October 2013

Position: Service Desk Consultant

Reporting to: Admin Supervisor

Duties and Responsibilities:

Assist customers with cash, credit or cheque payments

Help customers open new accounts

Deal with customer queries

Balance daily cash taking and capture customer information

Reason for leaving: Better offer

WORKING SKILLS

Ability to perform tasks efficiently

Ability to work under pressure

Good communication, verbal and written skills

Interpersonal skills

Team orientated

Customer Orientated

BEHAVIOURAL ASPECTS

Able to work shifts and overtime

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint)

EDUCATIONAL QUALIFICATIONS

Institution: Skills Academy

Qualification: Project Management Advanced Certificate

Year Completed: 2015

Institution: Khula High School

Qualification: Matric (Maths and Science)

Year Completed: 2007

CERTIFICATES

1. Project Management Advanced Certificate

2. Customer Service Certificate

3. Senior Certificate (Maths and Physical Science)

REFERENCES

1. Mr Ndlozi

Technical Assistant Officer ( Broad reach )

Tel: 073-***-****

2. Dumisani Xaba

Branch Manager (Hertz)

Tel: 083-***-****

3. Margaret Kunene

Admin Supervisor (Truworths)

Tel: (035-***-****

Contact this candidate