Customer Service Technician

Telecommunications Technician

Brian L Theroux *18 Dunn Rd Ashburnham MA 01430

Cell 978-***-**** Home978-***-**** ************@*******.***

Recent accomplishments include, completion of CCNA and ComptiaA+ courses at the John Mason Institute, 06/2012. Currently attending New England Tractor Trailer Training School (NETTTS) Forklift and Defensive driving, certified.

•05/2012-08/2012 Arcomm Communications, Installation of structured cabling of CAT5e and CAT6 for wifi hotspots terminating ends and wiring to switch or hub. Run and dress cables in cable trays for neatness.

Test for continuity and reliability.

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EXPERIENCE 09/2008-09/2011, Fairpoint Communications; Splice Service Technician Fiber and copper splicer(construction)Join fiber ribbons and loose tube,single fibers,join copper using 890 head (710) in 25 pair increments and single pair using "pickabond" tools,end to end test for loss and distance in fibers using OTDR, Tberd.

07/2008-09/2008 United States Cellular, Cell phone repair technician, repair customer cell phones and update software, manage inventory.

02/2000 - 03/2007 AT&T Houston, TX

Customer Service Technician

Install new and existing telephone and data services. Inside wiring, drop wire. Cable

repair/splicing, locate, cut damaged cables, troubleshoot faults, line sharing and sales.

Maintenance Technician

10/1997 - 02/2000 Spring Independent School District Houston, TX

Assist in minor electrical maintenance and structural repairs in the School districts twenty one

facilities, also handy man jobs for the staff.

Comm Tech 03/1996 - 01/2000 Rhode Island Air National Guard Coventry, R.I.

(Staff Sergeant) E-5

Set up base communications for field operations in Doha Qatar, trained for combat

Situations for emergency communications, Received multiple medals and awards.

EDUCATION 06/1985 West Warwick High, West Warwick, R.I.

Diploma/ GPA B

02/1996 Basic Electricity & San Antonio, TX

Certification Electronics GPA B+

01/1997 Telephone Switching Systems Wichita Falls, TX GPA B+

02/2000 Safe Pole Climbing Houston, TX

06/2005 DSL Installation & Maintenance Houston, TX.

02/2012 Comptia/A+ CCNA SKILLS

Safe Pole Climbing Expert 7 Years

Cable Splicing Expert 8 Years

Fault Locating Expert 6 Years

Windows XP Intermediate 8 Years

Cable Locating Expert 6 Years

DSL Technician Intermediate 2 Years

LANGUAGES Language Proficiency Last Used

English Fluent Currently Used

Spanish Familiar Currently Used

AFFILIATIONS CWA local 6222, Houston, TX, IBEW local 2320 Keene, NH.

02/2003 Southwestern Bell Installer

01/2006 SBC Repairman

03/2007 AT&T Repair/Splicer

03/1996 US Air Force

ADDITIONAL INFORMATION: Started as an installer on 02/2000, transferred to cable repair in 03/2002 until 03/2007. DOT, First Aid/CPR, and bucket truck certified.

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