HAREESH LAL

Mail ID/Skype: ac1e7a@r.postjobfree.com

954-***-****

CAREER OBJECTIVE

Experience and experiment the knowledge and life.

EDUCATIONAL QUALIFICATION

BE (CSE) from Anna University Chennai on 2015,Srinivasan Engineering college with CGPA 68.9%

HSC from G.H.S.S. Ayaparampu with 78%

SSLC from Naduvattom V.H.S.S. with 81%

TECHNICAL SKILLS

System administration : ADDS,DNS,DHCP, XEN APP 7.6, PC technician, XEN

DEKTOP 7.6, GPO,VDA, XEN CENTER

Server : Windows 2012/2008,Power Shell.

Operating System : Windows 7, windows 8, windows 10

Virtualization tool : Hyper V, XEN SERVER, VM-ware, Citrix Studio

Monitoring tools : IP SLA,SOLAR WINDS, ORION, CITRIX DIRECTOR,

TELECOM : Site Administrator G450, G650,CMS, VOIP

NETWORK :MPLS, TCP/IP,EIGRP, VPN, TFTP,BGP

Office Automation Tools : MS office, outlook

Professional Experience

Company : AEGIS

Department/designation : IT/ IT Executive

Duration : 14th JUNE 2016 to till date.

Working as primary point of contact in NOC on PAN India basis with 32 location of 8000 users .

Initializing ticket with addition and deletion, gathering of required information from respective teams through Call and remote login as well as VC

Proactively monitored customer trouble tickets.

Ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.

Escalated tickets as needed and working under ITIL standard.

Served as an escalation point for junior technicians.

Helped organized training for junior technicians.

Adept at identifying and resolving system and network issues in a timely manner and Prioritizing the level of issue and impact analysis

Profound knowledge of Windows Server 2012server OS and WS 2008 .

Internal and external coordination with vendor and customer as required.

Completing the ticket within SLA with RCA and providing end to end solution for issues .

Resolution analysis and preventive measurements.

Documentation of hardware and software details and ticket summary for future reference and performance report.

Handling level 2 level 3 issues in LAN/WAN as such as packet drops link flapping and mac address duplication, Port flapping.

Moving traffic and monitoring MPLS and NLD links as required.

Monitoring BGP EIGRP routing and l2 observation and analysis.

URL management over internet and intranet and analyzing in case of issue and isolating.

Handling VOIP and AVAYA G450 and G650 through CMS and site administrator.

Addition deletion creation of extention and station with assigning skills and VDN.

Monitoring the call flow through ACD and generating ECHI report to analysis.

Finding solution for call drop voice delay and IVR related issues.

Monitoring Citrix &windows Server’s in solar winds Orion and SLA and taking basic observation, L1 level trouble shooting.

Regular Analysis of system health checkup of Server and anti-Virus installation(Symantic)

Familiar with Citrix XenApp and previous Citrix Xen desktop products

Created virtual machines for test environment using Hyper V and xenserver

Identified and deployed required security patches

Good communications and organizational skills

Ability to work well in team settings

Monitored system operations and generated daily and weekly performance reports.

Maintained related Windows networking and established remote accessibility.

User creation and password resting

Analyzing and prioritizing the incidents and gathering of required information as well as L1 level troubleshooting and escalation to L2 level.

Server Blade chaise health monitoring and incident report to vendor

Monitoring PAN India Links in solar winds Orion and SLA and L2 level Network trouble shooting

Coordinating and aligning required Technical resource in between Organization and service provider/vendor.

AREA OF INTEREST

Windows administration

Citrix Administration

Desktop administration

Avaya Telephony administrator.

CERTIFICATION COURSE

Completed MCSA from CMS Computer Institute(MCID :12314784)

Completed Virtualization in Citrix from IIHT Bangalore. CCA 1Y0-301 BY CIIRIX

CO- CURRICULAR ACTIVITY

Attended a workshop on Image processing at Madras Institute of Technology, Chennai.

Presented a paper presentation on wireless electricity at Srinivasan Engineering College, Perambalur.

Attended a workshop on ethical hacking conducted by isysway technology at thanjavur.

Attended a workshop on android app development training conducted by gateway finishing school in srinivasan engineering college perambalur.

District level winner in drama with Best actor.

School house leader and got first price in Speech.

Got appreciation for volunteer service in NCC

PROJECT

Project Title :- Computational trust knowledge outflow detection and prevention system

Duration :-November 2014 to April 2015

Description :-The main objective is to identify the guilty users and avoiding the

Leaking of sensitive information or data from an organization.

PERSONAL DETAILS

Name :Hareesh lal

Date of Birth :18-06-1994

Fathers Name :Mr. HarilalNair

Gender :Male

Maritial status :single

Passport No :N615416

Permanent Address :Srivihar

Naduvattom P.O. Palllippad

Alappuzha (Dist.)

Kerala Pin 690512

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Banglore Hareeshlal

Contact this candidate