Research, Recruiter, Back Office Rep.
Resume:
MARY ANNETTE F. NAKPIL
***************@*****.***
WORK EXPERIENCES:
EAST CAMP MARKETING
Pensylvannia USA
June 28, 2017 to present
Position:
Sales Manager/Consultant
Job/Role Description:
Outsourcing
Talent Acquisition
MY INSURANCE BROKER (MIB)
Toronto Canada
January 02, 2017 – June 07, 2017
Position:
Part Time Home Based Telemarketer/Virtual Assistant
Job/Role Description:
Outbound B2B Cold Calling to prospect clients
Sales for home, business, and auto insurance
Data entry using excel
Email marketing
Chat support
Lead Generation and Administrative Tasks
Appointment Scheduler
TRANSURBAN
Salmat Services
Toll Road Operator
Melbourne, Sydney, Brisbane (AUS)
November 2015 - November 2016
Position:
Project Based Customer Service Representative
Job/Role Description:
-Interact with customers through phone calls
-Collection/Payments
-Respond to customer inquiries and problems by providing information
or directing requests to others who can supply the necessary information or service
-Opens customer accounts by recording account information
-Maintains customer records by updating account information
-Resolves product or service problems by clarifying the customer's complaint;
determining the cause of problem; selecting and explaining the best solution to solve the problem;
- Expediting correction or adjustment; following up to ensure resolution.
-Keep records of customer interactions and transactions
-Record details of inquiries, comments and complaints
-Follow up on customer interactions
-Keep records of customer interactions and transactions
BARCLAYS BANK UK
Serco Services
June 2015 - August 2015
Position:
Digital Service Helpdesk
Job/Role Description:
-Respond customers to ensure assistance in online banking registration, payments and technical concerns
EBAY NORTH AMERICA
Sutherland Global Services
September 2014 - February 2015
Position:
Consultant
Job/Role Description:
-Assist customers in online auction
-Walkthrough users to post merchandise
-Guide prospective buyers to place bid on a wide variety of items
-Sales
T-MOBILE (US)
C3 Customer Contact Channels
November 2013 - February 2014
Position:
Customer Service Representative
Job/Role Description:
-Handling billing accounts
-Upselling products
-Troubleshoot
UPWORK
Online Homebased
January 2012 – 2014
Position:
Freelance Telemarketer (Australia)
Job/Role Description:
Ensure booking for Hotel Reservation and Packages
Position:
Virtual Assistant (Australia)
Job/Role Description:
Email Marketing and Handling
Lead Generation, Appointment Setting, Data Entry
Sales
Cold Calling
Position:
Web Researcher (US)
Job/Role Description:
Academic Research
VINKARCO CAR RENTAL AND SERVICES (TRANSPORTATION)
March 1997 - April 2006
Position:
Manager – Administration /General Services
Job/Role Description:
-In charge for monthly account statement
-Payroll and bank transactions
-Process bid documents and contracts
-Sales
-Monthly reports using MS Word, MS Powerpoint, MS Excel
-Correspondence
-Outbound Calls
-Recruitment/Talent Acquisition
-Appointment Scheduler
-Dispatcher
EDUCATIONAL ATTAINMENT
1973-1979 - ELEMENTARY
Northern Christian College
1979-1983 - HIGH SCHOOL
Ilocos Norte College of Arts and Trades
1983-1987 - COLLEGE
Central Colleges of the Phils.
Bachelor of Arts Major in English
Summer 1987
Cora Doloroso Career Center
Computer Secretarial Course
2001-2001
Calvary Bible Institute
Basic Theology
ONLINE TRAINING
Logistic/Brokerage March – April 2017 Kadmus Rapid Transport
PERSONAL FACTS
Civil Status : Married
Nationality : Filipino
Sex : Female
Date of Birth : April 07, 1967
Religion : Born Again Christian
CHURCH INVOLVEMENT
Kid's Ministry Volunteer
Victory Fort Christian Fellowship
Bonifacio Global City
PERSONAL INTEREST
Gardening and cooking dishes
CHARACTER REFERENCES
Major Winda Fontiveros - Victory Christian Fellowship
Racquel King - United Laboratories
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