Customer Service Professional Experience
Resume:
LaTonya J. Love
Antioch Ca. *****
Email: ************@*****.***
CAREER OBJECTIVE: I am looking for a position that encompasses quality client care, and customer service excellence.
SUMMARY OF
QUALIFICATIONS:
Administration/Management
Excellent problem solving and customer service skills.
Supervise a staff of 12 to 15 including MD’S, NP’S PA’S and support staff.
Manage the daily operations of the facility, and maintenance of front desk operations including scheduling, patient intake, answering phones, etc.
Experience directing complex projects from concept to completion.
Process and follow-up on all client required authorizations and referrals.
Accounting experience includes billing and collecting services, as well as keeping a daily ledger and petty cash.
Cross- training of employees for front / back and business/finance administration.
Assisted with evaluation, collection and documentation of client’s information for state programs i.e.: Medi-cal, Health Pac
Assisted with orientations for Social Services Programs
Prepared and submitted comprehensive monthly projects status reports.
Input clients’ data into MEDS System
Community/Outreach Development
Assisted in coordinating program developments and service enhancements.
Publicly presented health education topics to large and small groups in the Oakland Public School system at parent meetings and community programs.
PROFESSIONAL EXPERIENCE:
01/16- present Contra Costa County IHSS Services
08/12-01/16 Eligibility Support Clerk/ Call Center IHSS
Alameda County Social Service
02/01 – 07/12 Office Manager
The James Watson Wellness Center Oakland, Ca.
LaTonya J. Love
4504 Deer Way
Antioch Ca 94531
To Whom It May Concern:
I am energetic, hard working, and dependable. I am in the market for a new and more challenging position that is conducive to my career advancement and personal growth, a position with a company that can benefit from my 16 years of experience in the medical field.
I am a detail oriented, self-starter, and I work well under pressure. I have the ability and willingness to handle diverse responsibilities and determine priorities. I am a results-oriented individual, with the ability to plan and organize work activities and exhibit resourcefulness in developing, alternative solutions to problems.
I am requesting an interview to further discuss my qualifications for a position with your company. Attached please find a copy of my most recent resume for your review and consideration.
Respectfully,
LaTonya Love
Contact this candidate