Assistant Support
Resume:
Gabriel ONANA
Hyattsville, Maryland 20783
*********@*****.***
***********@********.****.***
EDUCATION
Bachelor Degree in network Maintenance obtained at the African Institute of Computer Sciences - October 2010
Associate Degree in Cybersecurity at Prince George Community College - Expected December 2017.
COURSEWORK
Introduction to Cisco Networking
Routing and Switching Essentials
Scaling Networks
Connecting Networks
Cloud +
CCNA Security – Firewalls Configuration
Linux
Computer Security: Security+ Preparation
Ethical Hacking and Network Defense
Understanding Operating Systems
Windows Server Administration
Systems Analysis and Project Management
Probability
Trigonometry with Applications to Technology
Statistics
Linear Algebra
Differential Equations
CERTIFICATIONS AND SKILLS
CCNA Certified
CCNA-Security Certified
Cloud + Certified
Excellent knowledge of computer networking.
knowledge of wireless network services and protocols
Knowledge of database SQL
knowledge in C, C++, HTML, Java
knowledge in Linux
Experience with Opnet and Netflow
Expertise in configuring and troubleshooting the firewalls
Expertise in configuring the routers/hubs/switches
Expertise in configuring IP and HSRP protocols on routers
Expertise in configuring EIGRP, BGP, RIP, OSPF and MPLS on routers
Expertise in implementing security measures on the LAN / WAN
Expertise in troubleshooting any operating system, server 2008 and LAN/WAN.
Expertise in assembling and disassembling the computers.
Expertise in managing and administrating user domain and accounts.
Expertise in working comfortable with technical teams without supervision
Expertise in designing all classes IP addresses using subnet
Expertise in updating windows patches, application software, system software’s and anti-viruses.
Proficiency in Computer Hardware, Microsoft Products.
Speaking and writing French very well
RELEVANT EXPERIENCE
Currently Cisco Lab assistant at Prince Georges Community College (Maryland).
Provided onsite support for Cisco Catalyst 2900 series switches
and 1800/1900/2800/2900 series routers
Helpdesk
Configure Cisco routers and switches
Troubleshot Cisco routers/switches and recover password when needed
Implement and configure Cisco Voice Gateway
Assists in planning, designing and implementing Quality of Service on
LAN & WAN
Configured upgraded Cisco lab PCs to support student learning objectives
Troubleshot Windows 8, 7, Vista, XP, NT, 98
Troubleshot Linux
Use Microsoft Tools like Word, PowerPoint and Excel.
upgrade code on network devices
Strengthen student understanding of networking curriculum through direct
Interaction and tutoring
Assistant engineer in Cameroon Radio Television (CRTV), May 2011- June 2014
The Cameroon Radio Television Company is located in Cameroon
Helpdesk support Technician
Perform remote troubleshooting through diagnostic technique and
pertinent questions
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to appropriate
internal team
Identify and suggest possible improvements on procedures
Created a strong base of technical documentation for the
installation of software applications
Internship in Mobile Telephone Network Cameroon (MTN), January 2010-May 2010
Network / helpdesk support
ACTIVITIES
Member of hacker space in Prince George Community College
Cisco Lab assistant in Prince George Community College
Practicing judo / soccer
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